topic Re: Gen2 False Alarms in Nest Protect

Gen2 False Alarms

DMB14414 — Fri, 12 Jan 2024 19:05:13 GMT

Just installed 6 new second generation smoke/CO detectors and one of them starts alarming for smoke which sets off the others. No smoke or fire or kitchen/shower steam present. Took the one alarming detector out of the network, problem persists except from the detector in the immediate next room. As a result, removed those two detectors from the ceiling, disconnected both from ac voltage and removed the batteries. Measured ac voltage at connectors to be present for typical 110v. Are the detectors sensitive to noise on the ac voltage causing it to alarm? These are brand new units I installed three days ago so dust shouldn’t be a problem. Help! Ideas?

Re: Gen2 False Alarms

Lance_L — Wed, 17 Jan 2024 03:29:45 GMT

Hi DMB14414,

Oh no! I’m sorry to hear what happened to your Nest Protect. Thanks for sharing all the details about the issue. Don’t worry; help’s here.

I need some additional information from you. To make sharing easier, I'm sending you a private link to a form that only you can use. Please complete this form and let me know when you've finished, so we can review the information and proceed.

All the best,

Lance

Re: Gen2 False Alarms

EmersonB — Fri, 19 Jan 2024 22:15:00 GMT

Hello folks,

@DMB14414, how’s it going? We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

I appreciate the help, Lance.

Thanks,

Emerson