topic Re: I cannot factory reset by Nest Protect in Nest Protect

I cannot factory reset by Nest Protect

gunjanshesh — Sun, 14 Jan 2024 20:43:19 GMT

I have started using the Nest Protect again after several years, and I cannot factory reset it. It just keeps telling me that it is ready in the living room. Please help

Re: I cannot factory reset by Nest Protect

Lance_L — Wed, 17 Jan 2024 21:45:24 GMT

Hi gunjanshesh,

Help’s here! Thanks for reaching out to the Google Nest Community. I’d be happy to assist you with Nest Protect. Let’s check it out.

To confirm, have you done the steps below to reset the Nest Protect to factory settings?

Note: You need physical access to your Protect to restore it to its factory default settings. You cannot erase Nest Protect’s settings with the app.

Press and hold your Protect’s button. It will chime and glow blue. Continue holding the button down.
Release the button when your Protect starts to say its version number.
Your Protect will start a verbal countdown and tell you it’s erasing all your settings.
- To cancel the factory reset, press Protect’s button again during the countdown.
After a few seconds, your Protect will reset to its factory default settings. You can then go through setup with the app and add it to an account again.

Keep me posted.

All the best,

Lance

Re: I cannot factory reset by Nest Protect

gunjanshesh — Wed, 17 Jan 2024 22:24:50 GMT

Hi Lance, I have tried to do this several time and it just keep saying that "Ready in the Living Room" or "Checking connections" and then turns off. Then when I turn it back on, it says the same thing again.

Re: I cannot factory reset by Nest Protect

ReginaS — Thu, 18 Jan 2024 00:07:19 GMT

Hey there,

I know how it feels when something isn’t working the way it should. Our team would like to take a closer look at your Google Pixel Watch. Please fill out this form so we can help you further. Let us know once you're done.

Warmly,
Regina

Re: I cannot factory reset by Nest Protect

KEDavis — Thu, 18 Jan 2024 16:49:27 GMT

Gunjanshesh, I have had to hold down the button for a very long time. Yes, other messages are given and then it stops being blue, but keep holding it down. At least in my experience it will eventually give you the messages starting with "Version ...."

Re: I cannot factory reset by Nest Protect

Lance_L — Thu, 25 Jan 2024 11:04:30 GMT

Hey everyone,

@gunjanshesh, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

I appreciate your help, KEDavis and Regina.

Cheers,

Lance