Solved: Eero Connection to 2nd gen Nest Protect Fails

jsr84 — Sun, 21 Jan 2024 12:34:40 GMT

Moderator edit: Subject updated for clarity and findability.

Yesterday I accidentally deleted my Google account and with it all of my cameras, thermostats and Protects. In the past I have never had an issue with a Google product and connections. Reinstalling the devices this time was different. I started with my Protects. (first mistake). I was successful installing the first Protect but the next attempt install failed over and over. I did ALL of the troubleshooting tips I could find. No success. Immediately I blamed Eero Network. IT WAS NOT EERO! I did disconnect (temporarily) my Echo Dots and an extra Eero AP. My issue was solved when I restarted my install and installed the Nest Thermostat, then older model Nest camera. I then added the first protect and it installed and so did the other 2 Protects. The Protects were the issue for in my opinion. Once I added the other devices the communication between them was a success. I hope my post is of some help.

Re: Eero Connection to 2nd Nest Protect Fails...Solved

Lance_L — Sun, 21 Jan 2024 12:40:34 GMT

Hey jsr84,

Thanks for sharing your experience in resolving your concern. We’re delighted that you were able to find a solution, despite the initial challenges. If you have any further questions or need assistance, don't hesitate to reach out to us or visit the Nest Help Center.

All the best,

Lance

topic Solved: Eero Connection to 2nd gen Nest Protect Fails in Nest Protect

Solved: Eero Connection to 2nd gen Nest Protect Fails

Re: Eero Connection to 2nd Nest Protect Fails...Solved