topic Re: History shows sensor failure then sensor restored every day in Nest Protect

History shows sensor failure then sensor restored every day

PaulQ — Sat, 20 Jan 2024 01:43:53 GMT

I have six battery Protects. I just noticed that one has been reporting a sensor failure for over 10 days. I received no proactive notification (which is very concerning). I just happened to look at the app.

On each day at 2:00pm, it reports, "There is a sensor problem," then one minute later at 2:01pm, it says, "Sensor restored."

The unit's light ring turns green if I tap the button. My other five Protects are fine.

I took it down and vacuumed it. It didn't seem like there was much to vacuum but I did it.

Does anyone know what's happening? Thanks!

Note: When I went to post this, it suggested this existing post. So, it has happened to someone else. Unfortunately, that person says he solved it himself but didn't say how.

Re: History shows sensor failure then sensor restored every day

JillG — Sat, 20 Jan 2024 07:17:09 GMT

Hi @PaulQ ..

I escalated your post. One of the Nest Community Specialists should respond soon.

Glad you tried the vacuum and thanks for posting that picture...super helpful.

Re: History shows sensor failure then sensor restored every day

EmersonB — Sat, 20 Jan 2024 13:57:57 GMT

Hello folks,

Thanks for reaching out here in the Community. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

I appreciate the help, JillG.

Regards,

Emerson

Re: History shows sensor failure then sensor restored every day

PaulQ — Thu, 25 Jan 2024 18:05:51 GMT

I sent a message via the contact form a few days ago but haven't heard back. I mentioned the fact that it stopped reporting those sensor errors after I had taken the batteries out and "cleaned" it (that's in quotes because it didn't seem like there was anything to clean).

My guess is that removing and replacing the batteries caused it to correct itself. To be even more sure, I then replaced the batteries with new ones. Admittedly, they were old but did not report low.

In that contact message, I did ask for confirmation that the situation sounded right and that it was working. I'd like to hear back. I am getting just the green nightly promise now. Does that mean the sensor is working again?

Thanks!!

Re: History shows sensor failure then sensor restored every day

Lance_L — Thu, 01 Feb 2024 16:25:11 GMT

Hey everyone,

@PaulQ, apologies for the delayed response here. Our support team has reached out to you via email. You may continue the conversation on that channel.

I appreciate your help, JillG and Emerson.

All the best,

Lance