topic Re: Nest Gen 2 (battery draining) in Nest Protect

Nest Gen 2 (battery draining)

Ramzee — Sat, 16 Oct 2021 22:57:14 GMT

So I paid $119 x 3 for the Nest Protect Gen2 battery powered, one for each floor. This product worked great for a little over 2 years and then a problem kept reoccurring. I had to change the batteries out literally every month. It seems like now I'm lucky to even get a month out of fresh batteries. I've now spent more money on batteries than what it would've cost to buy 3 new Nest Protects. Customer service said sorry but it only has a 2 year warranty (convenient since after that is when the problem started). I should've just stuck with the 9volt battery smoke and CO detectors that you replace every time the time changes. It is ridiculous to pay as much as I did for a product to only function properly for just over 2 years, and being a loyal Google Nest client with other Google products just be told sorry and good luck. Google will now be done at my house and reviews or whatever I can do to deter others from making the same mistake I did will be going out everywhere, not to mention to the firefighters union to make sure they never advise someone to buy these products. Thank you Google for showing me your true colors and customer service.

Re: Nest Gen 2 (battery draining)

Randalla05 — Wed, 20 Oct 2021 04:09:28 GMT

I've had the same problem, TWICE! Several years ago I bought 2 Nest protects, one was fine for the lifetime of the product, the other started draining batteries after sometime. Just over 2 years ago I replaced the defective one and hopping it was a fluke, bought a 3rd Nest Protect for a new, larger apartment. AGAIN, just after 2 years, once the 2-yr protection plan ends, it's draining batteries again. More than that, I just put in a brand new pack of batteries and it's still saying low battery. So it seems 50% of Nest Protects have battery problems.

Re: Nest Gen 2 (battery draining)

GarrettDS — Wed, 20 Oct 2021 16:56:31 GMT

Hi there,

I'm so sorry to hear about the issues you've been having with your Nest Protect, I'm sure it's frustrating, but I'm happy to help.

Have you double checked the batteries that you've been using to make sure that they are the correct batteries for the Nest Protect? I would suggest reviewing this article that goes over the correct batteries to use.

Please let me know if you have any further questions.

Best regards,

Garrett DS

Re: Nest Gen 2 (battery draining)

GarrettDS — Mon, 25 Oct 2021 21:42:43 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Nest Gen 2 (battery draining)

Ramzee — Mon, 25 Oct 2021 21:54:12 GMT

Yes, I've tried using the lithium batteries as well and the result is the same.

Re: Nest Gen 2 (battery draining)

Emma_Lloyd_333 — Fri, 29 Oct 2021 08:17:27 GMT

We have had the same issue.

Is there anything else that can be done, rather than just changing the batteries.

We have young kids so I'm wanting to get the fire alarm sorted asap

Re: Nest Gen 2 (battery draining)

Emma_Lloyd_333 — Fri, 29 Oct 2021 08:18:55 GMT

We have had the same issue.

Is there anything else that can be done, rather than just changing the batteries.

We have young kids so I'm wanting to get the fire alarm sorted asap

Re: Nest Gen 2 (battery draining)

ProtectGeoff — Mon, 08 Nov 2021 23:38:12 GMT

I just started having a similar issue. My Energizer Lithium batteries have been doing great in the product so far but something recently changed and my Protect is now draining every set of freshly recharged batteries in just a few hrs🤯 I’ve tried several different sets of batteries so the issue seems to be with Protect.

Re: Nest Gen 2 (battery draining)

Gabriela17363 — Wed, 17 Nov 2021 03:11:14 GMT

We are having the same issue, it’s ridiculous. Using the recommended batteries and they barely last a month. Also, the low battery alarm goes off in the middle of the night. I give up and will switch brands. Customer support was not helpful.

Re: Nest Gen 2 (battery draining)

Lysophobic — Tue, 18 Jan 2022 00:24:00 GMT

Same problem here. Looking at all the support threads, the community specialists just keep suggesting to switch the batteries to lithium even though people keep saying they've already tried that. Plus, I didn't use lithium batteries for the whole first year and it worked just fine.

Re: Nest Gen 2 (battery draining)

ridt — Tue, 18 Jan 2022 06:20:12 GMT

Same problem. Drains in weeks now. With recommended lithium batteries. Garrett’s responses here from Nest are not helpful. Chirping noises at night with kids are very annoying

Re: Nest Gen 2 (battery draining)

Rosenkrantz — Sat, 22 Jan 2022 21:23:37 GMT

I have had to disable mine because the batteries die so fast. The suggestion to just use lithium batteries is condescending, but at least someone can close a thread and make their numbers. I wonder if they realize that at some point this will probably have disastrous effects, and someone will sue them - of course, the KPIs will look good through all that … Actual help would be way too obvious!

Re: Nest Gen 2 (battery draining)

JohnMathews — Mon, 24 Jan 2022 20:12:51 GMT

Sir,

My Nest Protect (gen2) is roughly 2 years old. This unit is using up batteries at the rate of a set per week. Roughly 14 bucks a set for the recommended batteries. After only 2 years, I don't feel it's right for the mfg. to say nothing and expect us to buy another unit. I personally will not invest in something that has a useful life of only 2 years. Thanks for listening.

John Mathews

Re: Nest Gen 2 (battery draining)

Pjc — Sun, 30 Jan 2022 08:10:44 GMT

I had a low battery warning changed the batteries and a day latter telling me low battery. I’ve tested the batteries and they are not low but still getting the warning!

Re: Nest Gen 2 (battery draining)

kcam36 — Sun, 30 Jan 2022 16:38:52 GMT

This seems a very frustrating problem with no clear solution. Same problem with batteries. I have 2 units that I bought at the same time about 2 years ago. One unit seems to be draining batteries super fast. I actually had both of them just sitting on a shelf for about 6 months with batteries removed because I was getting tired/annoyed with the chirping noise from low batteries. Finally hooked them up few days ago (because what’s the point of having 2 $119 smoke detectors if they’re not actuality detecting anything) and got a low battery warning from one of the units. So they didn’t even last a week. Haven’t contacted the customer service but judging by the comments, they’re of no help. Very disappointed. Wouldn’t purchase again unless they fix the problem. Wouldn’t purchase any other products either if this is the quality of their products.

Re: Nest Gen 2 (battery draining)

PoNuts — Tue, 01 Feb 2022 23:14:07 GMT

I din also voltage on the battery and the are fine..nwould guess bad softare update.. ha who knows suddenly goes bad when there is a new version to buy..

Re: Nest Gen 2 (battery draining)

cgray0629 — Fri, 04 Feb 2022 01:51:50 GMT

Very odd that all of a sudden, a little while after the warranty, everyone is basically having the same issue. Also very coincidental that this seems to be happening after one of the last software updates. Really sucks, they probably figure that most people will go out and purchase a newer model. My opinion only.

Re: Nest Gen 2 (battery draining)

NedJenson — Fri, 11 Feb 2022 00:47:28 GMT

Same issue - worked fine for years. Now says the batteries need changing after a month. Tested with a battery voltage meter and the batteries are still good! What the heck?! I expect better for what these detectors cost. Feels like a software update is needed here.

Re: Nest Gen 2 (battery draining)

Tim11 — Sun, 13 Feb 2022 21:03:39 GMT

Same Problem, Two Nest Protects one has had the same batteries for over two years, the other drains in a week or two. Tried to chat about it with customer service. Asked me if my batteries were placed in correctly. Took pictures of my Energizer Lithiums, just before we were about to make progress the chat cut off. Beyond frustrating.

Re: Nest Gen 2 (battery draining)

cgray0629 — Sun, 13 Feb 2022 21:34:56 GMT

I did the same, tested the batteries and they're absolutely fine. I agree, they need to do another software update, or uninstall the last one that is causing the issues that we're all having.