topic nest protect. in Nest Protect

nest protect.

zeca1 — Sat, 24 Feb 2024 22:22:25 GMT

it won't connect to my wifi. I have 3 and all show offline after working for years. I tried to reset one to factory setting and now that one I can't add it to the app. when I try to add it. shows my nest doorbell cam the other 2 are on the app as offline mine all wired/ with battery backup I recently changed my home wifi to T-Mobile for home and yes I have restarted my router ... still not working. all my other items cameras/ Alexa etc. nest thermostat working fine...

Re: nest protect.

Lance_L — Wed, 28 Feb 2024 12:50:41 GMT

Hello zeca1,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with Nest Protect. I’d be glad to help you.

A few questions: what is the color of the status light? Are you seeing a message on the Nest app?

Let’s try the troubleshooting steps below:

Open your mobile device's Settings > General > Date and Time. Tap Set Automatically, toggle it off, and then turn it back on. Make sure that the time zone, date, and time are correct.
Make sure the Nest app has permission to use the phone's location.
Check for any updates for the Nest app in the Apple App Store. The latest version is 5.75.
Check for any iOS updates and install them if there are any.
Uninstall the Nest app, restart your mobile device, and then reinstall the Nest app.
Move the Nest Protects and mobile device closer to the router.
Set up Nest Protect with the app.

Keep me posted.

Best,

Lance

Re: nest protect.

zeca1 — Wed, 28 Feb 2024 14:38:50 GMT

thanks for the reply. I have tried all of those steps. and they are still off line

Re: nest protect.

Lance_L — Thu, 29 Feb 2024 12:05:44 GMT

Hey zeca1,

Thanks for circling back. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Regards,

Lance

Re: nest protect.

Lance_L — Sun, 03 Mar 2024 13:13:52 GMT

Hello zeca1,

We haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best,

Lance