topic Re: Can't sign in to on Nest App or Website thus can't migrate in Nest Protect

Can't sign in to on Nest App or Website thus can't migrate

Artz — Sat, 24 Feb 2024 21:11:21 GMT

Cannot sign in via Web page or Nest app

Re: Can't sign in to on Nest App or Website thus can't migrate

Lance_L — Wed, 28 Feb 2024 12:39:46 GMT

Hey Artz,

Thanks for posting in the Google Nest Community. I’m sorry to hear that you’re having issues signing in to your account. While we don’t support retrieving your password, we've got your back and can guide you.

If you have a non-migrated Nest account, follow this guide to change or reset your Nest account password.
On the other hand, if you have a migrated Google account, our friends at the Google Account Help Community are the perfect folks to help you with it.

Regards,

Lance

Re: Can't sign in to on Nest App or Website thus can't migrate

Artz — Wed, 28 Feb 2024 13:29:15 GMT

Please note that I have done all of the above, can't sign in on the Nest App due to Communication Error, tried using Google which says the accohnt is tied to Nest and to change password, it says Opps an error occured-try again later.

Re: Can't sign in to on Nest App or Website thus can't migrate

zoeuvre — Thu, 29 Feb 2024 17:58:12 GMT

Hi there,

Thank for letting us know. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Best,

Zoe

Re: Can't sign in to on Nest App or Website thus can't migrate

Artz — Thu, 29 Feb 2024 19:11:03 GMT

Form has been completed

Re: Can't sign in to on Nest App or Website thus can't migrate

Artz — Thu, 29 Feb 2024 19:12:34 GMT

Re: Can't sign in to on Nest App or Website thus can't migrate

zoeuvre — Fri, 01 Mar 2024 16:17:14 GMT

Hi Artz,

We've received your form—thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Cheers,

Zoe

Re: Can't sign in to on Nest App or Website thus can't migrate

Artz — Fri, 01 Mar 2024 20:03:06 GMT

Noted and will look out

Re: Can't sign in to on Nest App or Website thus can't migrate

zoeuvre — Fri, 01 Mar 2024 22:28:03 GMT

Hello Artz,

Great! If you come across other information you'd like to pass along or have more questions, feel free to create a new post.

Regards,

Zoe

Re: Can't sign in to on Nest App or Website thus can't migrate

Artz — Sat, 02 Mar 2024 02:01:16 GMT

Will do

Re: Can't sign in to on Nest App or Website thus can't migrate

zoeuvre — Thu, 07 Mar 2024 13:56:38 GMT

Hello there,

If there's more you need, just let us know.

All the best,

Zoe

Re: Can't sign in to on Nest App or Website thus can't migrate

Artz — Thu, 07 Mar 2024 22:57:12 GMT

Was contacted by a Google CSR about the issue who has assured me that they are working on it