topic Has Anyone had luck getting home entry data from google? (Should the lock be considered security???) in Security

Has Anyone had luck getting home entry data from google? (Should the lock be considered security???)

rjonesvirtual — Wed, 19 Jan 2022 16:25:43 GMT

I have a Vacation Rental 8 hours from my house and put a in ring doorbell, nest yale locks and google wifi (I Went All in with Google). Someone actually took 2 of the 3 google wifi's from my home. Contacted google and they were Uber helpful and although I could not see when the last time they had been connected (In the App) google told me dates and times when they were disconnected - 2 different days). We noticed that each of those days around those times we were in between people renting and the cleaning service was in. Spoke to them about it and they said they were not there those days. So I:

Went into my Yale Lock history to validate that the cleaning persons code was entered and found that the Nest Lock only gives you 10 days.

I thought to myself, no problem, I contacted google and they had data further back than the app did on my google wifi, and I can see history back 18 months in the app for what I have said or asked my google home, they must have the data on who locked and unlocked the door. NOPE. If they have it they wont give it to me. VERY DISAPPOINTING.

Has Anyone had luck getting home entry data from google?

I just want to get my wifi's back and can't even give the police proof of who was in my home past 10 days. And although google knows the mac addresses and serial numbers of the wifi's they can't trace them or disable them for the person who took them.

Not much of a security product.

(Will be cross posting in Facebook, Twitter, etc.)

Re: Has Anyone had luck getting home entry data from google? (Should the lock be considered secur...

aatienza — Sat, 30 Apr 2022 06:37:39 GMT

Hey rjonesvirtual,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.

Thanks,

Archie

Re: Has Anyone had luck getting home entry data from google? (Should the lock be considered secur...

aatienza — Wed, 04 May 2022 01:20:21 GMT

Hey rjonesvirtual,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie