topic Re: Nest x Yale lock keypad lights -- 6 and 9 digits no longer light up! in Security

Nest x Yale lock keypad lights -- 6 and 9 digits no longer light up!

thatsdk — Sun, 16 Jan 2022 21:54:28 GMT

Here's an interesting problem. The numerals 6 and 9 have stopped lighting up after pressing the Yale button to insert an access code. None of the other digits have dimmed noticeably, but 6 and 9 are completely black. Pressing them (or where they would be) still work fine. I can deal with 20% of the digits being dark, but it's an Airbnb rental. I'd rather not assign only codes that don't include those two digits!

Re: Nest x Yale lock keypad lights -- 6 and 9 digits no longer light up!

Brad — Mon, 24 Jan 2022 16:49:36 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest x Yale lock keypad lights -- 6 and 9 digits no longer light up!

thatsdk — Mon, 24 Jan 2022 17:35:44 GMT

Thanks for the reply, Brad. No change. I have a photo, but I can't figure out how to upload it here. -Don

Re: Nest x Yale lock keypad lights -- 6 and 9 digits no longer light up!

Brad — Thu, 27 Jan 2022 18:46:47 GMT

@thatsdk

Have you tried to Factory Reset your lock? I would definitely go through with that process. It may be an inconvenience, I know but it has a pretty high chance of fixing itself. You can learn how to Factory Reset it here. Please let me know if you need further assistance.

Best regards,

Brad.

Re: Nest x Yale lock keypad lights -- 6 and 9 digits no longer light up!

aatienza — Thu, 28 Apr 2022 02:34:40 GMT

Hey Thatsdk,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie