topic Re: Offline issue with Nest Yale Lock in Security

Offline issue with Nest Yale Lock

mwagoner — Thu, 30 Dec 2021 18:40:10 GMT

I have tried for two weeks to get my Nest Yale lock to work with the Goggle Home app. It stayed online momentarily and the next day it’s offline again. I have plugged the Connect where there is no obstruction and it’s close to the door. I have done all of the trouble shooting including resetting back to factory settings. None of these options have helped. I am losing confidence in this product. Please help.

Re: Offline issue with Nest Yale Lock

Twitte — Fri, 31 Dec 2021 13:05:19 GMT

I have the exact same problem and can't fix it.

Re: Offline issue with Nest Yale Lock

inkyspace — Fri, 28 Jan 2022 07:59:05 GMT

I have this issue as well.

Re: Offline issue with Nest Yale Lock

Brad — Fri, 28 Jan 2022 16:45:04 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Offline issue with Nest Yale Lock

James — Thu, 10 Feb 2022 23:37:07 GMT

Hey folks,
We'll go ahead and leave this thread open for another 24 hrs in case anyone else has any follow up questions or comments.

Thank you,
James

Re: Offline issue with Nest Yale Lock

Brad — Mon, 14 Feb 2022 18:38:33 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.