topic Re: Yale lock button does nothing in Security

Yale lock button does nothing

Cmleonard73 — Fri, 21 Jan 2022 22:25:17 GMT

My Yale nest lock’s button doesn’t respond at at all when you push it. That means that I haven’t been able to set it up with the app. I have already reset it multiple times and still nothing. Doesn’t light up or anything.

anyone have this issue?

Re: Yale lock button does nothing

Brad — Thu, 27 Jan 2022 23:09:40 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Yale lock button does nothing

Cmleonard73 — Sun, 30 Jan 2022 02:40:56 GMT

I haven’t heard anything till now. Button still doesn’t do anything when pressed or held down

Re: Yale lock button does nothing

KurtL — Tue, 01 Feb 2022 04:56:03 GMT

I have the same issue. I press and hold the button for a long time, No light or response. I changed the batteriss. No help. Any suggestions

Re: Yale lock button does nothing

Brad — Tue, 01 Feb 2022 16:17:14 GMT

Hey folks.

Have you tried to Factory Reset the lock instead of just restarting it? You can learn how to Factory Reset it here.

Best regards,

Brad.

Re: Yale lock button does nothing

Cmleonard73 — Tue, 01 Feb 2022 19:20:21 GMT

Multiple times

Re: Yale lock button does nothing

Brad — Fri, 04 Feb 2022 18:08:54 GMT

Hey there.

I would suggest you reach out to Yale for a replacement then. It sounds like you might have a faulty device.

Best regards,

Brad.

Re: Yale lock button does nothing

aatienza — Thu, 28 Apr 2022 22:21:00 GMT

Hey folks,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie