topic Re: Google Nest x Yale Lock draining batteries in Security

Google Nest x Yale Lock draining batteries

sfmike99 — Mon, 31 Jan 2022 18:41:21 GMT

I have had this lock for around 2 years and it's worked well to this point. However in December it started to chew through batteries at an alarming rate (using up new alkalines every three days). I did a factory reset on the lock and re-added it to my Nest account (and Google Home), but no change. The lock is only about 6 feet from the Nest Connect and has worked perfectly until now.

I see others have had this issue, but have not seen any resolution. Has anyone figured this out?

Re: Google Nest x Yale Lock draining batteries

sfmike99 — Mon, 31 Jan 2022 21:29:44 GMT

Update: I called Yale tech support and they had no response other than to offer me a 20% discount on a replacement. When my Nest thermostat had the wifi not connecting error, Google replaced them for free, even if out of warranty. This feels like a defect in the product that Yale is not willing to stand behind.

Re: Google Nest x Yale Lock draining batteries

Brad — Mon, 07 Feb 2022 18:45:02 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Have you tried to Factory Reset your device? I am afraid that Nest does not issue replacements for Yale locks.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Google Nest x Yale Lock draining batteries

sfmike99 — Mon, 07 Feb 2022 19:31:06 GMT

Nope - no help from Yale. There are many reviews on various online stores that report the draining battery problem - suggestions are it has to do with excessive wifi polling or something like that. In any event, frustrating to have to replace a $280 lock after only 2.5 years. I would not buy again without an extended warranty (which Google does not offer)

Re: Google Nest x Yale Lock draining batteries

sfmike99 — Mon, 07 Feb 2022 19:32:19 GMT

p.s. As I indicated in my original post I did a factory reset.

Re: Google Nest x Yale Lock draining batteries

Brad — Wed, 09 Feb 2022 19:42:46 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: Google Nest x Yale Lock draining batteries

James — Wed, 20 Apr 2022 22:54:52 GMT

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
James