topic Re: How to turn off Nest Secure base? in Security

How to turn off Nest Secure base?

KenTak92 — Sun, 30 Jan 2022 17:15:54 GMT

Hi, how do I turn off the base? The one with the buttons on it. Not disable the alarm - but actually turn it off.

I unplugged it but it’s running on battery power. I’m guessing I will be getting alerts as the battery dies. I just want to turn it off. Is there a way to remove the batteries? Thanks in advance.

Re: How to turn off Nest Secure base?

Brad — Mon, 07 Feb 2022 18:51:06 GMT

Hey there.

I am not entirely sure what you are asking. Would you mind clarifying your question?

Best regards,

Brad.

Re: How to turn off Nest Secure base?

KenTak92 — Mon, 07 Feb 2022 21:41:19 GMT

Sure, thanks for the reply.

How do I power it off?

I unplugged it from the wall but it was running on batteries. So I deleted it/removed product from my Home account; that seemed to work.

I just want to turn it off.

Re: How to turn off Nest Secure base?

Brad — Tue, 08 Feb 2022 23:52:30 GMT

@KenTak92

I do not understand what you want to turn off? Which device? Is this a camera? Or a lock? A Speaker/Display?

Best regards,

Brad.

Re: How to turn off Nest Secure base?

KenTak92 — Wed, 09 Feb 2022 01:14:15 GMT

A Nest Secure base. (Title of my email)

Can't attach an image but it's a white round base that has a raised keypad on it, and it's how you can turn on and off your system. Thanks.

Re: How to turn off Nest Secure base?

Brad — Wed, 09 Feb 2022 17:14:50 GMT

@KenTak92

I believe you are referring to the Nest Guard, and you can turn off the Nest Guard in the settings. Check out this article and near the middle-ish section it states what you have to do.

Best regards,

Brad.

Re: How to turn off Nest Secure base?

KenTak92 — Thu, 10 Feb 2022 18:37:50 GMT

I will take a look. Appreciate the help.

Re: How to turn off Nest Secure base?

Brad — Mon, 14 Feb 2022 18:44:17 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: How to turn off Nest Secure base?

KenTak92 — Mon, 14 Feb 2022 19:23:03 GMT

Thanks so much. That article didn’t help but I removed the product from my Home, unplugged it, and the battery died down so it looks like it’s powered off.

Re: How to turn off Nest Secure base?

Brad — Tue, 15 Feb 2022 16:19:17 GMT

Hey Folks.

Glad to hear you have resolved the issue. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.