topic Re: Yale Lock Tamper won’t clear in Security

Yale Lock Tamper won’t clear

dscott73 — Fri, 04 Feb 2022 16:56:53 GMT

I have a Nest Yale Lock. A few days ago it randomly got a tamper alert. I fixed the lock and the lock is working fine. However the app is telling me I still have a tamper.

How do I clear the Tamper from the app?

Re: Yale Lock Tamper won’t clear

FNg — Sun, 20 Feb 2022 17:12:01 GMT

I have a similar issue. Any resolution yet?

Re: Yale Lock Tamper won’t clear

Brad — Mon, 21 Feb 2022 19:35:13 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Yale Lock Tamper won’t clear

dscott73 — Mon, 21 Feb 2022 20:40:08 GMT

I ended up removing the batteries. Seems like you should be able to clear the alert some other way though. The lock had been clearly functioning afterwards in the history. It just would not allow me to lock/unlock through the app because it would display a 'Tamper Alert'

Re: Yale Lock Tamper won’t clear

Brad — Mon, 21 Feb 2022 22:33:26 GMT

@dscott73

I would suggest you reach out to Yale support on this one. I am not sure I have enough information on this tamper system to troubleshoot it with you.

Best regards,

Brad.

Re: Yale Lock Tamper won’t clear

Brad — Thu, 24 Feb 2022 22:54:14 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Yale Lock Tamper won’t clear

dscott73 — Fri, 25 Feb 2022 16:28:08 GMT

Yeah, its working again.

Short answer, there is no way to reset a tamper from the application.

Re: Yale Lock Tamper won’t clear

Brad — Fri, 25 Feb 2022 16:54:01 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.