topic Re: Unable to re-add my Yale lock in Security

Unable to re-add my Yale lock

ATee — Fri, 04 Mar 2022 06:38:14 GMT

Both of my Yale locks went offline. The problem was the Nest guard had been unplugged. I reconnected that so it is online. However, my Yale locks are doing nothing. I followed the troubleshooting steps to reset (removed, even changed batteries) and that did not help. Reluctantly, I removed the device from the app to re-add it, but now after I scan the QR code to add it, then press the middle button, the button is non-responsive and will not light up. And it is here I am stuck. I cannot use that lock at all. I do not want to reset the other Yale lock, because at least the codes still work.

Things I can confirm:

Nest Guard is unobstructed and online
Batteries are fresh

Re: Unable to re-add my Yale lock

Shelby — Fri, 04 Mar 2022 20:15:33 GMT

Same here. Disappointed

Re: Unable to re-add my Yale lock

akalgs — Sun, 06 Mar 2022 00:35:35 GMT

I am having the same issue, started on 3/2/2022 when it went offline.

Re: Unable to re-add my Yale lock

Brad — Mon, 07 Mar 2022 17:33:41 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Unable to re-add my Yale lock

Shelby — Mon, 07 Mar 2022 22:01:40 GMT

It recovered by itself after a few hours in the same day. It happened twice in March. I don't recall similar to happening before.

Re: Unable to re-add my Yale lock

ATee — Tue, 08 Mar 2022 06:05:24 GMT

After ZERO help from Nest/Google (as exhibited here on this post and other similar posts that were closed after receiving no help whatsoever), I found this video on YouTube. After I did this factory reset, it worked. I wish Google would update this information. I also turned off the 5 ghz wifi options on my router and did a factory reset my Nest Guard first, which did not help, but I am mentioning these additional steps in case it was in fact a combo of these efforts. Extremely frustrating but I was able to get mine to work thanks to the video linked above pressing the blue button after removing the inside faceplate.

Re: Unable to re-add my Yale lock

Brad — Tue, 08 Mar 2022 17:04:05 GMT

Hey Folks.

As this issue has been marked as resolved by the OP, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.