topic Re: Major issues for years now with Nest Yale in Security

Major issues for years now with Nest Yale

NestUser77 — Thu, 03 Mar 2022 22:51:01 GMT

Anyone have a fix or solution to the Nest tale lock constantly in offline status —- it is to the point the manual entry codes won’t even work now. I have a lot of Nest products — and this was is amazingly disappointing— and it is weird that Nest / google continue to sell this product with no solutions. No other product has these issues and I have all there products.

extremely frustrating— I have a brand new unit sitting in a box that I can’t put on another door because I just don’t trust it. nest Yale is a terrible product with very poor support.

Re: Major issues for years now with Nest Yale

turboj — Sun, 06 Mar 2022 18:40:38 GMT

could you resolve it? hi have a similar problem

Re: Major issues for years now with Nest Yale

Brad — Mon, 07 Mar 2022 17:33:26 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Major issues for years now with Nest Yale

NestUser77 — Mon, 07 Mar 2022 17:36:04 GMT

Well my lock is still offline and won’t accept any passcodes.

I am open to suggestions.

Nest has a real problem here — a software update or new hardware. Maybe the just need to get out of the lock business.

Re: Major issues for years now with Nest Yale

NestUser77 — Mon, 07 Mar 2022 17:39:52 GMT

No resolutions — accept many many hours of trouble shooting with Nest techs over the years.
the lock remains offline and will not accept any pass codes. It is in my garage so I just use the main doors to access. Kinda don’t have time to deal with Nest anymore.

I have an August lock on my main door. And that had some minor issues early on — but for years now it has worked flawlessly with no issues.

I just fell in love with having one app for all my products — but Nest dropped the ball on this product.

Re: Major issues for years now with Nest Yale

turboj — Mon, 07 Mar 2022 18:58:52 GMT

feels like it has declined in quality after Google acquired it.

Also it's annoying to have to use Google Home instead of the Nest app.

Re: Major issues for years now with Nest Yale

Brad — Wed, 09 Mar 2022 17:42:00 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: Major issues for years now with Nest Yale

S3bryan — Fri, 01 Apr 2022 11:48:27 GMT

No where In your posts do you list that you have a nest connect. We know you are frustrated and need to vent but we need to know if you have the correct devices in place. I have the same products with none of your issues. Next alarm, Yale products need at least one nest connect.

Re: Major issues for years now with Nest Yale

NestUser77 — Fri, 01 Apr 2022 12:21:03 GMT

Lol —- Nest Connect comes with the product. STILL OFFLINE :).

Re: Major issues for years now with Nest Yale

S3bryan — Fri, 01 Apr 2022 12:25:40 GMT

What batteries are you using in the only, only energizer max. And how close is the nest connect to the lock?

Re: Major issues for years now with Nest Yale

NestUser77 — Fri, 01 Apr 2022 12:27:36 GMT

Batteries are brand new and yes Max. Connect is less that 24” from the lock.

Re: Major issues for years now with Nest Yale

S3bryan — Fri, 01 Apr 2022 12:32:02 GMT

Ok so let’s try the standard flow chart ways. Form follows function. Have you gone into the nest app and deleted it as in let’s start over. Also how is the wifi in the grange is it weak? Remember wifi hits aluminum as in insulation foil, along with cement. Can you move the connect closer to the router or near the garage door. Keep in mind your garage door is steel as it’s a fire door.

Re: Major issues for years now with Nest Yale

S3bryan — Fri, 01 Apr 2022 12:36:01 GMT

Have reset the lock yet?

Factory reset the Nest × Yale Lock

You may need to factory reset the Google Nest × Yale Lock to resolve some issues like an unresponsive keypad, connectivity issues, or a forgotten master passcode. If you're moving the lock to another door or home, you'll also need to do a factory reset.

When the lock is reset to factory defaults, all user passcodes including the master passcode are deleted and all programming features return to original default settings.

Remove the battery cover and batteries.
To remove the battery cover, you’ll need either the battery cover key that came in the box with your Nest × Yale Lock or a thumbtack. A small allen or hex wrench may also work.
1. Insert the key or thumbtack into the hole on top of the battery compartment and press down firmly.
2. Grip the cover near the top and pull it off while you continue to press with the key or thumbtack.
3. Remove all the batteries.
Unscrew the 2 bolts holding the mounting plate.
Remove the mounting plate to reveal the reset button, which is located on the left side of the cable connector.
Hold down the reset button while you put in the batteries.
Keep holding down on the reset button until the light turns red and the lock says “Just a moment, erasing all settings.”
Release the reset button.
Take out one battery each from the left and right side of the lock to expose the screw holes.
Place the mounting plate on your door and line up the screw holes.
Screw in the 2 bolts holding the mounting plate.
Put the 2 batteries back in.
The Nest × Yale Lock will say “Hi, from Yale and Nest” when the reset is complete.
Replace the battery cover.
To replace the cover, insert the 2 tabs on the bottom of the cover into the holes in the lock, then push the cover until the tab at the top locks it on.

Note: After you reset the lock, you must create a master passcode on the lock before you set it up with the Nest app.

Re: Major issues for years now with Nest Yale

Brad — Thu, 21 Apr 2022 17:51:36 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Major issues for years now with Nest Yale

Brad — Mon, 25 Apr 2022 15:04:19 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Major issues for years now with Nest Yale

Brad — Wed, 27 Apr 2022 17:08:54 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.