topic Re: connect in Security

connect

jaredlindner12 — Thu, 03 Mar 2022 21:51:27 GMT

when i set up my nest connect it does the blue blinking light followed by the green blinking light to indicate that it is connected then the light stops. but after a bit the light starts blinking yellow. I have not been able to connect my yale lock to it during the setup process. My network is a hybrid 5 and 2.4 ghz wifi but i also tried just broadcasting the 2.4 ghz and it still fails the setup process with the lock.

Re: connect

Brad — Wed, 09 Mar 2022 22:15:20 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: connect

jaredlindner12 — Wed, 09 Mar 2022 23:13:32 GMT

Yes I still haven't been able to get the lock to connect

Re: connect

Brad — Wed, 16 Mar 2022 17:26:04 GMT

Hello again.

I am sorry to hear that you are still having this issue! You have tried what I would offer as a suggestion, so I think it would be better for you to reach out to Support for further assistance.

Best regards,

Brad.

Re: connect

Brad — Mon, 21 Mar 2022 16:26:46 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.