topic Re: Events not updating in Security

Events not updating

CarlosDanger — Sat, 05 Mar 2022 16:25:21 GMT

Recently noticed in the Nest App that the lock/unlock events I used to get notifications are no longer being logged. I get notifications that a passcode was used or the door was locked or unlocked but the timeline history is blank.

Re: Events not updating

Brad — Mon, 14 Mar 2022 15:57:43 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Events not updating

James — Thu, 28 Apr 2022 22:03:16 GMT

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James