topic Re: This is the most confusing web site, I think I have ever used. in Security

This is the most confusing web site, I think I have ever used.

shidler — Mon, 14 Feb 2022 18:03:59 GMT

All I want to do is check my account to see what I have paid for, and how in the hell do I renew my subscription. I might as well take a walk off a barn roof as to get anything answered here. I can't spend all-day looking for something. the longer I am on here the more discussed I get. Just give me a phone number to a live person!!!!!!!!!!!!!!!!!!

Re: This is the most confusing web site, I think I have ever used.

MplsCustomer — Mon, 14 Feb 2022 18:24:59 GMT

@shidler

You're in the Google Nest Community right now, where most of the responses are from other customers. (I'm just another customer.)

Google does not make it easy.

You can go into the Google Home app, select Settings | Nest Aware and the select "Billing support" to "Request a call for issues with billing".

Or you can go to the link below (logging on with the same gmail account you use with the Google Nest and Google Home apps if you're not already logged in). There you should see your Nest Aware subscription.

https://store.google.com/subscriptions?hl=en-US

I got that Subscriptions link from this Google Store Help page: https://support.google.com/store/answer/9396337?hl=en

Re: This is the most confusing web site, I think I have ever used.

Jake — Wed, 23 Mar 2022 21:19:01 GMT

Hey shidler,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks so much MplsCustomer, for the reply and helpful links.

Best regards,
Jake

Re: This is the most confusing web site, I think I have ever used.

Jake — Fri, 25 Mar 2022 17:58:09 GMT

Hey shidler,

I wanted to check in and see if you had any questions or trouble from here. Please let me know, as I will be locking the thread due to inactivity.

Best regards,

Jake

Re: This is the most confusing web site, I think I have ever used.

Jake — Mon, 28 Mar 2022 17:27:37 GMT

Hey shidler,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake