topic Re: Yale.lock stuck in tamper mode in Security

Yale.lock stuck in tamper mode

Ghetrick22 — Wed, 30 Mar 2022 13:27:42 GMT

My Yale lock shows it is in tamper mode on the app and won't clear. It is fine at the lock itself and functions like normal. It just is in the app that it is stuck on tamper and won't clear. Any suggestions?

Re: Yale.lock stuck in tamper mode

MKD — Sun, 03 Apr 2022 14:02:41 GMT

Same here...just started recently.

Re: Yale.lock stuck in tamper mode

Jphelps2630 — Fri, 15 Apr 2022 01:20:29 GMT

Me too.

Re: Yale.lock stuck in tamper mode

MKD — Sat, 16 Apr 2022 02:45:02 GMT

When it happened to me, the keypad lit like a Christmas tree and it sounded a horrible alarm. Oh... And it disabled the keypad. If someone wasn't inside to remove the batteries, we would have been locked out of our home.

Re: Yale.lock stuck in tamper mode

Brad — Thu, 21 Apr 2022 17:19:07 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Yale.lock stuck in tamper mode

Jphelps2630 — Thu, 21 Apr 2022 20:34:32 GMT

Yeah, it still gives false tamper alarms for no reason. Only way to stop the alarm is to pull the battery. Ugh. Is it fixable?

Re: Yale.lock stuck in tamper mode

MKD — Thu, 21 Apr 2022 20:53:23 GMT

Not only can you not fix, but if it happens when nobody is inside the home, you are screwed. Google support told me that the lock would have to be forced open and acknowledged the safety risk this poses. How are they still selling this lock without telling people of the safety risks associated with being locked out of one's home?

Re: Yale.lock stuck in tamper mode

MKD — Thu, 21 Apr 2022 20:58:22 GMT

Brad, do you work for Google Nest? If so, can you acknowledge the safety risks it poses when the tamper detection is triggered when nobody is inside to reset the lock? The keypad is disabled, and there's no way to access the batteries to reset. Google is not disclosing these risks, and consumers cannot make a fully informed decision when purchasing.

Re: Yale.lock stuck in tamper mode

Brad — Fri, 22 Apr 2022 16:04:18 GMT

@MKD

I am not support, so I won't be doing anything of the sort. But I would suggest that y'all contact Support for further assistance with this one. I cannot help troubleshoot an issue like this from the forums.

Best regards,

Brad.

Re: Yale.lock stuck in tamper mode

Ghetrick22 — Fri, 22 Apr 2022 16:08:42 GMT

Lol Brad, support told me to pull out the batteries and reset it. That worked for about a day until it did it again. I don't think support has the answer.

Re: Yale.lock stuck in tamper mode

MKD — Fri, 22 Apr 2022 16:11:05 GMT

...and someone had to be inside (obvi) to pull the batteries. Should this happen when nobody is inside, prepare to break in to your own home.

Re: Yale.lock stuck in tamper mode

Jphelps2630 — Fri, 22 Apr 2022 16:17:18 GMT

LOL. Support had me fill out a form and routed me right back here. HaHa.

Re: Yale.lock stuck in tamper mode

MKD — Fri, 22 Apr 2022 16:40:50 GMT

Nest "support" is a joke. The best thing that Nest support did was share the number to contact Yale.

I just spoke to Yale, and their support is night and day better than Nest. They are dispatching a replacement lock. Further, the support agent said that this will *NEVER* (her words) happen with the new replacement. I'm skeptical but will install the replacement they send.

Re: Yale.lock stuck in tamper mode

Brad — Thu, 05 May 2022 17:06:18 GMT

Hey Folks.

As you were issued a replacement, and this issue is resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.