topic Nest X Yale Lock - missing icons in Security

Nest X Yale Lock - missing icons

sotomayorh — Wed, 13 Apr 2022 01:38:34 GMT

Hello!

I recently installed the Nest x Yale device. The only issue I am having is that the two icons on the top of the Yale logo do not appear. I am talking about the icon that looks like an explanation point and the gear icon. I am trying to add user passcodes, the instructions state: Press the Yale button, then enter master passcode, and then hit the gear icon, but there is no gear icon.

Thank you

Re: Nest X Yale Lock - missing icons

Brad — Thu, 21 Apr 2022 17:15:29 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Nest X Yale Lock - missing icons

sotomayorh — Thu, 21 Apr 2022 17:18:49 GMT

Hello! Yes please I need help still

Re: Nest X Yale Lock - missing icons

Brad — Wed, 04 May 2022 17:24:14 GMT

@sotomayorh

Are you the account holder? Do you have full access to this system? Only the account holder can add in guest codes to the system.

Best regards,

Brad.

Re: Nest X Yale Lock - missing icons

sotomayorh — Wed, 04 May 2022 21:42:12 GMT

Yes I am the account holder and have full access

Re: Nest X Yale Lock - missing icons

Brad — Wed, 04 May 2022 22:36:52 GMT

@sotomayorh

Here is a link that I think you should check out just to make sure that you are not missing anything. If you still run into further issues with this, please contact support.

Best regards,

Brad.

Re: Nest X Yale Lock - missing icons

Brad — Tue, 10 May 2022 15:32:17 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest X Yale Lock - missing icons

Brad — Fri, 13 May 2022 15:35:16 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Nest X Yale Lock - missing icons

sotomayorh — Fri, 13 May 2022 15:46:21 GMT

I am all set, thank you for the help

Re: Nest X Yale Lock - missing icons

Brad — Fri, 13 May 2022 15:51:29 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.