topic Re: camera history in Security

camera history

nolotrader — Mon, 21 Feb 2022 16:45:39 GMT

Cops were just here looking for image in my driveway 10 days ago. My history records only 5 days. Is there any way to capture images from 10 days ago beyond my 5 days of recorded history. The guy robbed a bank two blocks away.

Re: camera history

MplsCustomer — Mon, 21 Feb 2022 18:00:27 GMT

@nolotrader

It looks like you may still have a Nest Aware (1st Gen) subscription, which had different pricing for 1, 2, or 3 Nest cameras and separate pricing for 5-day, 10-day, or 30-day video history. If you go to Settings | Nest Aware in the Google Nest app for your camera, it should show what subscription you have.

You can also check here: https://store.google.com/subscriptions?hl=en-US

I don't know whether you can change a 1st Gen Nest Aware subscription; I know you can't add them anymore. Even if you could change your plan, there's no way to get more history retroactively. Here's what you get for each subscription level:
https://support.google.com/googlenest/answer/9681538

Re: camera history

Brad — Tue, 01 Mar 2022 16:47:41 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: camera history

James — Thu, 21 Apr 2022 22:44:06 GMT

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James