topic Re: Next/Yale lock icon not showing on Nest app in Security

Next/Yale lock icon not showing on Nest app

icebeing — Tue, 19 Apr 2022 02:57:08 GMT

HI all -

So I installed a Nest/Yale lock on my condo. Locking/Unlocking works manually, and when I punch in my code on the keypad. I did pair up the nest app (Iphone) through the Connect dongle.

the howto video explains there's a lock icon on the nest app, that you press+hold for a bit.

I don't see any such "lock icon" on my app.

One other detail: I don't have Wifi set up yet for the home. Is that a required component for the Nest App to fully work?

Thanks, Charles.

Re: Next/Yale lock icon not showing on Nest app

roshrum — Thu, 21 Apr 2022 06:53:12 GMT

Yes, you must have WiFi.

Re: Next/Yale lock icon not showing on Nest app

mishaloralaylo1 — Sat, 23 Apr 2022 20:38:20 GMT

try to repeat the process. you will find that lock icon up there.

Re: Next/Yale lock icon not showing on Nest app

icebeing — Mon, 25 Apr 2022 14:39:01 GMT

I think I see a problem with just using Wifi: what if the lock is put into a new place, and there's no wifi yet? I would have thought the app would work through BT first.

My wifi case is a little different (for now): it's my phone's hotspot AP.

Re: Next/Yale lock icon not showing on Nest app

Brad — Mon, 25 Apr 2022 15:42:57 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Next/Yale lock icon not showing on Nest app

icebeing — Mon, 25 Apr 2022 18:29:19 GMT

Hi Brad -

I wouldn't mind talking to a high-level tech directly about the issue I'm seeing. I'm a little surprised that there doesn't seem to be a use-case where Wifi is not part of the equation (yet, or if ever Wifi conks out at home).

Thanks, Charles

Re: Next/Yale lock icon not showing on Nest app

Brad — Fri, 06 May 2022 17:35:33 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: Next/Yale lock icon not showing on Nest app

Brad — Tue, 10 May 2022 15:32:41 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Next/Yale lock icon not showing on Nest app

Brad — Fri, 13 May 2022 15:35:07 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Next/Yale lock icon not showing on Nest app

Brad — Mon, 16 May 2022 16:10:21 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.