topic Re: Not turning green stays blue in Security

Not turning green stays blue

Drtomprc — Sun, 30 Jan 2022 02:41:20 GMT

My nest connect stays blue won’t turn green so I can add the door lock

Re: Not turning green stays blue

Brad — Fri, 04 Feb 2022 20:30:43 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Have you tried to Factory Reset the Nest Connect?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Not turning green stays blue

TJ78 — Tue, 12 Apr 2022 15:54:00 GMT

I am having the same issue and I have done the factory reset

Re: Not turning green stays blue

Brad — Wed, 04 May 2022 17:00:51 GMT

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.