topic Re: Nest Guard Failing to Setup in Security

Nest Guard Failing to Setup

Steve92 — Tue, 12 Apr 2022 08:57:26 GMT

A while back I was having issues with my nest guard going offline consistently (like 10+ times a day). This did not coincide with my internet going offline though. I did a couple of trouble shooting things and nothing seemed to work so I did a factory reset on my nest guard. This was apparently a terrible idea because I can no longer get my nest guard to finish setting up and continues to fail when trying to connect to wifi. I am on software version, 1.4.0.0.6.

The frustrating thing is that is has to be a known issue that is just not being addressed. So much for Nest Guard being supported for at least 5 years.... Sigh..... I found multiple people who have had identical issues as me and it just sounds like nothing is being done to fix it.

https://www.googlenestcommunity.com/t5/Security/Nest-Guard-Won-t-Connect-to-WiFi/m-p/38715

The "solution" in this last post was to just send a new device which is a bit discouraging for everyone else with this issue.

Help?...

Re: Nest Guard Failing to Setup

Brad — Thu, 21 Apr 2022 17:16:27 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Nest Guard Failing to Setup

Steve92 — Thu, 21 Apr 2022 19:37:35 GMT

Yes I still need help solving this issue.

Re: Nest Guard Failing to Setup

Brad — Thu, 05 May 2022 17:02:52 GMT

@Steve92

I know that Nest Guard has been discontinued, so I am not even sure that a replacement could even be sent. You would need to reach out to Support on that. All I can suggest is for you to restart/factory reset it, and if that doesn't work to contact support.

Best regards,

Brad.

Re: Nest Guard Failing to Setup

Brad — Tue, 10 May 2022 15:31:50 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Guard Failing to Setup

Brad — Fri, 13 May 2022 15:34:53 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Nest Guard Failing to Setup

Brad — Mon, 16 May 2022 16:10:47 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.