topic Re: Yale X Lock passcode stopped working after migration in Security

Yale X Lock passcode stopped working after migration

Plane1286 — Sun, 24 Apr 2022 13:03:49 GMT

Hello ever since the Google migration, my wife’s passcode doesn’t work. I tried resetting the lock but still doesn’t work. Any suggestions out there?

Re: Yale X Lock passcode stopped working after migration

Brad — Fri, 20 May 2022 16:46:55 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,

Brad.

Re: Yale X Lock passcode stopped working after migration

Plane1286 — Sat, 21 May 2022 00:04:50 GMT

Hi Brad,

yes, I only put a workaround in with adding another code entry which is the same for my wife but shouldn’t have had to do it if that was the case.

thank you

alex

Re: Yale X Lock passcode stopped working after migration

Brad — Mon, 23 May 2022 15:55:06 GMT

@Plane1286

Has she made sure that she still has the access she had before on the app in the settings?

Best regards,

Brad.

Re: Yale X Lock passcode stopped working after migration

Brad — Fri, 27 May 2022 16:27:02 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Yale X Lock passcode stopped working after migration

Plane1286 — Sat, 28 May 2022 01:15:16 GMT

She has access according to app.

Re: Yale X Lock passcode stopped working after migration

Brad — Mon, 30 May 2022 15:11:31 GMT

Hey folks,

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Re: Yale X Lock passcode stopped working after migration

Brad — Thu, 02 Jun 2022 15:18:23 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad