topic Re: Yale Lock in Security

Yale Lock

Jwalk45 — Thu, 23 Sep 2021 02:16:22 GMT

I have a Yale keypad lock on a new house that was recently purchased and the passcode suddenly is not being accepted. The lock say the passcode will not work right now. How do I resolve this, I am locked out?

Re: Yale Lock

Brad — Thu, 30 Sep 2021 19:57:06 GMT

Hi there, Jaywalk45.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Yale Lock

GarrettDS — Tue, 05 Oct 2021 14:56:34 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Yale Lock

Brad — Wed, 06 Oct 2021 19:27:31 GMT

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.