topic Re: Yale Lock Icon Missing in Security

Yale Lock Icon Missing

Taylorschatz — Sat, 02 Oct 2021 21:48:51 GMT

I installed a new Yale lock and connected it with the Nest app. When I went to add another user to the app, the lock icon disappears. I am unable to lock or unlock the door from the app without the icon.

Re: Yale Lock Icon Missing

Brad — Wed, 06 Oct 2021 19:22:34 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Yale Lock Icon Missing

Brad — Mon, 11 Oct 2021 18:51:57 GMT

Hey folks,

Just checking to see if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

Re: Yale Lock Icon Missing

Jeff — Tue, 16 Nov 2021 22:09:49 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks