topic Nest detect offline - remote fix? in Security

Nest detect offline - remote fix?

joelfreedman — Wed, 06 Oct 2021 22:51:54 GMT

I am away from my house and nest secure is reporting one of the nest detect door units is offline.
Is there a way to remotely reconnect/reset it?
I’m not there to hold it’s button down for 10 seconds.
Failing that, is there a way to turn off the incessant beeps and messages from the nest secure unit, announcing this problem aloud every minute? Disarming it doesn’t stop those announcements.

Re: Nest detect offline - remote fix?

Brad — Mon, 11 Oct 2021 17:46:25 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad

Re: Nest detect offline - remote fix?

joelfreedman — Mon, 11 Oct 2021 18:45:18 GMT

Thank you for responding. Yes, I still would like to find a solution to this.

I couldn't find any information that would let me re-set an off-line nest detect without actually physically being in the house and pressing the button at the bottom of the detect unit. Any help you could give to finding me a way to remotely re-set it would be very helpful.

The problem I had went on for a number of days, I believe - with the nest secure tweeting every 5 minutes or so (I say I believe because of course I wasn't there to hear it). Even turning the security system off didn't stop teh constant tweets.

Ultimately, I had a friend go by the house a couple of days later - and he heard it tweeting - and he re-set it manually for me.

Nothing I did or could find gave me any instructions or ideas as to how I could do this without being at the house --- using the app or otherwise remotely. Or even any way to simply silence the tweets. Which is not so great for a security system which is usually on and operating when I'm not there.

Thanks.

Joel