topic Re: Next x Yale - bolt turning backwards in Security

Next x Yale - bolt turning backwards

acobu — Thu, 16 Jun 2022 01:13:12 GMT

Hello,

When I go to lock the keypad it seems like the bolt is moving in the opposite direction. You can manually lock it from the inside and it's smooth, but you can't lock it from the outside using the keypad or the app.

Any ideas?

Re: Next x Yale - bolt turning backwards

Brad — Mon, 20 Jun 2022 15:38:58 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best regards,

Brad

Re: Next x Yale - bolt turning backwards

Brad — Thu, 23 Jun 2022 15:50:29 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Next x Yale - bolt turning backwards

SteveT1 — Sun, 26 Jun 2022 22:26:05 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve