topic Re: TO26 error when trying to connect Yale lock in Security

TO26 error when trying to connect Yale lock

Billjones — Thu, 23 Jun 2022 02:33:07 GMT

Keep getting a TO26 error when trying to connect my yale lock to nest. I’ve run through the trouble shoot guide and it mentions the error but doesn’t say what it is. Also what is the correct way to keep the lock awake during connection? The app says push and hold the white button but this just turns privacy mode on and off.

thanks

Bill

Re: TO26 error when trying to connect Yale lock

Brad — Mon, 27 Jun 2022 15:30:26 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,
Brad

Re: TO26 error when trying to connect Yale lock

Dannyv39 — Mon, 27 Jun 2022 16:22:32 GMT

Hi there, I have been having the same issues now for about a week and have completed all of the troubleshooting requirements - still not connecting. Can someone reach out to me #

Re: TO26 error when trying to connect Yale lock

Brad — Mon, 27 Jun 2022 17:05:04 GMT

@Dannyv39

I cannot assist you with that unfortunately, but I would suggest that you contact Support.

Best regards,

Brad

Re: TO26 error when trying to connect Yale lock

Brad — Thu, 30 Jun 2022 17:06:01 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad