topic Re: Yale Lock -- use WITHOUT app/wifi in Security

Yale Lock -- use WITHOUT app/wifi

annasnowy — Sun, 19 Jun 2022 20:20:20 GMT

Hi - I purchased a Next x Yale Lock for use at a vacation rental house that has very poor internet/wifi.

I have a number of questions!

1. Will the lock still operate fine without being connected to the internet? Eg if I just program it with a few codes, will those codes keep working?

2. How do I delete passcodes without using the app? I understand that I can program passcodes into the lock itself manually, after I have created a master PIN/passcode. But how can I delete passcodes manually?

3. Can I change my master code/PIN? My maintenance team installed the lock for me, and I live in another city. So, they know the master code. I would like to be the only person who knows the master code. How do I change it? (Related, I read that if I create a master PIN/passcode, and then connect the lock to the app, the master code will no longer work. What about if I then disconnect the lock from the app? Can I then set a new master code and manually add passcodes to the lock?

4. Is there a link of full instructions to use the lock without using the Next or Home app so I understand what I can and cannot do?

Thanks!

Anna

Re: Yale Lock -- use WITHOUT app/wifi

Brad — Thu, 23 Jun 2022 15:52:00 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,
Brad

Re: Yale Lock -- use WITHOUT app/wifi

Brad — Mon, 27 Jun 2022 15:03:42 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Yale Lock -- use WITHOUT app/wifi

annasnowy — Mon, 27 Jun 2022 20:45:43 GMT

Hi - sorry for the delay!

I've installed my lock, and it's working great. But I do have limited and not reliable wifi.

Therefore, I have not connected it to the app or the wifi, and I simply and manually adding and deleting access codes on the lock itself.

I do want to verify this:

If I connect the lock to the wifi and the app, and I manage codes that way, what will happen if the wifi stops working for a few minutes? Or for one hour? Will any of the codes I had put in via the app still be retained by the lock, even when the wifi is off?

Thanks!

Re: Yale Lock -- use WITHOUT app/wifi

Brad — Tue, 28 Jun 2022 15:29:58 GMT

Hey there,

I would suggest that you check out this article and look into the troubleshooting.

Best regards,

Brad

Re: Yale Lock -- use WITHOUT app/wifi

Brad — Fri, 01 Jul 2022 15:34:56 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad