topic Re: Power Outage in Security

Power Outage

TY13RS — Sun, 26 Jun 2022 16:05:14 GMT

Every time we have a power outage that lasts longer than an hour, our Nest Connect and Nest x Yale lock does not want to reconnect until I factory reboot both. It's really inconvenient to have to do this EVERY time. Is there a way to make sure they both reconnect automatically when power is restored and is anyone else having the same issues?

Re: Power Outage

Brad — Thu, 30 Jun 2022 15:14:26 GMT

Hey there,

If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it.

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

Re: Power Outage

Brad — Tue, 05 Jul 2022 15:29:08 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Power Outage

TY13RS — Tue, 05 Jul 2022 15:38:46 GMT

This issue is with the Nest X Yale door lock. And restarting it is not my issue. My issue is when my home has a POWER OUTAGE, I have to factory reset my Nest hub and my door lock to get them to reconnect to eachother and the app.

Re: Power Outage

Brad — Tue, 05 Jul 2022 15:51:14 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad

Re: Power Outage

Brad — Fri, 08 Jul 2022 15:52:38 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad