topic Re: Instructions for set up in Security

Instructions for set up

Hefe490 — Fri, 08 Jul 2022 10:28:33 GMT

I need step by step help setting up. What do you set up first — the lock or the thing you plug into the wall. I can’t get either of them to connect to my WiFi. There is no one to call for help.

Re: Instructions for set up

Brad — Wed, 13 Jul 2022 15:18:57 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance? If so, here is an article that goes over how to install our Yale lock.

Best Regards,
Brad

Re: Instructions for set up

Brad — Mon, 18 Jul 2022 15:06:50 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Instructions for set up

SteveT1 — Tue, 26 Jul 2022 09:35:35 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve