topic Re: Issues with Lock and Unlock in Nest App in Security

Issues with Lock and Unlock in Nest App

Tmase5 — Fri, 08 Jul 2022 12:49:03 GMT

My lock and unlock abilities in the Nest App are extremely sporadic. I can use them one minute and then the next it doesn’t work and I get a “Something went wrong. The app had trouble connecting to the Nest Service. Try Again.” I have factory reset my lock and my nest connect and re-added them to my account and still encounter this problem. I’ve also moved the nest connect to multiple locations. Any suggestions has to how to fix this problem?

Re: Issues with Lock and Unlock in Nest App

Brad — Wed, 13 Jul 2022 15:31:44 GMT

Hi there,

I am sorry to hear that you are having this issue with your Yale lock! If you haven't already, you can learn here how to Factory Reset your Yale lock which may help to reset issues it may be having.

Best regards,

Brad

Re: Issues with Lock and Unlock in Nest App

Tmase5 — Wed, 13 Jul 2022 16:43:24 GMT

Hi Brad,

I have already done a factory reset and I am still having the same issues.

Re: Issues with Lock and Unlock in Nest App

Brad — Wed, 13 Jul 2022 16:47:40 GMT

@Tmase5

If that is the case, I would suggest that you reach out to Support for further assistance then. Only because if it comes down to a replacement if that is an option, I wouldn't be able to assist you with that. You're best to contact Support and get some help from them.

Best regards,

Brad

Re: Issues with Lock and Unlock in Nest App

Brad — Mon, 18 Jul 2022 15:07:17 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Issues with Lock and Unlock in Nest App

Tmase5 — Mon, 18 Jul 2022 16:33:45 GMT

I have reached out to Google support and they are assisting me with the issue. Thanks