topic Re: Unable to Lock/Unlock and Arm from Galaxy Devices in Security

Unable to Lock/Unlock and Arm from Galaxy Devices

RMForlenza — Sat, 16 Jul 2022 18:21:00 GMT

I have a Nest Secure System and a Nest x Yale Lock.

I can arm/disarm and lock/unlock the respective devices from the app on my Samsung S22 Ultra. I have the Home/Away Assist turned on. I receive notifications asking me if I want to arm/disarm or lock/unlock on both my phone and my Galaxy Watch 4. Responding to the notifications results in a message that the system could not be armed/disarmed, or locked/unlocked. If I go into the Nest App, I can do either operation without a problem but this is far more cumbersome than just clicking "Set Alarm" on my watch or phone notification.

Are there permissions or something else that needs to be configured?

Re: Unable to Lock/Unlock and Arm from Galaxy Devices

Brad — Wed, 20 Jul 2022 15:06:44 GMT

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it.

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

Re: Unable to Lock/Unlock and Arm from Galaxy Devices

Brad — Tue, 26 Jul 2022 17:51:07 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Unable to Lock/Unlock and Arm from Galaxy Devices

Brad — Fri, 29 Jul 2022 17:58:28 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad