topic Re: Separate codes for tenants in multiunit rental property in Security

Separate codes for tenants in multiunit rental property

cambridgemanor — Mon, 25 Jul 2022 00:39:37 GMT

Hi. We have 5 Nest x Yale locks all on one account, on one hub. How do we separate the codes for only their specific unit but not for all the units? Meaning everyone shouldn't have their codes working for all 5 locks.

Re: Separate codes for tenants in multiunit rental property

Aliciacussy — Mon, 25 Jul 2022 11:03:16 GMT

Re: Separate codes for tenants in multiunit rental property

cambridgemanor — Mon, 25 Jul 2022 12:54:27 GMT

Hi. Are you trying to respond to my question?

Re: Separate codes for tenants in multiunit rental property

cambridgemanor — Mon, 25 Jul 2022 19:50:47 GMT

Would creating a new Home on Nest solve this issue?

Re: Separate codes for tenants in multiunit rental property

Brad — Thu, 28 Jul 2022 17:59:19 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. You can create Guest Codes for your tenants within your Home/structure in the app. Here is an article that goes over the process.

Best Regards,
Brad

Re: Separate codes for tenants in multiunit rental property

cambridgemanor — Thu, 28 Jul 2022 18:49:19 GMT

Even when creating separate passwords for guests/tenants with Home Entry Only they are still able to access each other's locks. Is it because they are all on one hub or on one Nest Account?

Re: Separate codes for tenants in multiunit rental property

Brad — Thu, 28 Jul 2022 20:15:23 GMT

@cambridgemanor

It may be better to have each lock on a different Home/Structure for each one then you can separate your locks and their guest codes more easily. But this would require you to create and manage multiple accounts.

Best regards,

Brad

Re: Separate codes for tenants in multiunit rental property

cambridgemanor — Thu, 28 Jul 2022 20:18:42 GMT

Is there a tutorial video that you can refer me to do that?

Re: Separate codes for tenants in multiunit rental property

Brad — Thu, 28 Jul 2022 22:01:15 GMT

@cambridgemanor

I don't know of any tutorials for this process, but you can create a gmail so you can add each lock to that new Home with each email/account you create. You can check out this article which will go over some of that information. Should still be very helpful. Sorry that these steps require a lot, but these locks are not really meant to be used in multiple homes, or really for more than a few users. But this is a workaround that I have seen work for others.

Best regards,

Brad

Re: Separate codes for tenants in multiunit rental property

cambridgemanor — Thu, 28 Jul 2022 21:12:16 GMT

Ok if that's the workaround for this then it will have to do. Can it be done all on one Hub? Is there a tech support number I can talk with your department in regards to this issue?

Re: Separate codes for tenants in multiunit rental property

Brad — Thu, 28 Jul 2022 21:20:19 GMT

@cambridgemanor

Yeah the workaround works, but it can be time consuming. You are welcome to contact Support if you would prefer them to work with you through this process. You go through the questionnaire, and then pick your category, Next > Next and choose if you want to call or chat.

Best regards,

Brad

Re: Separate codes for tenants in multiunit rental property

Brad — Tue, 02 Aug 2022 15:37:46 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Separate codes for tenants in multiunit rental property

cambridgemanor — Tue, 02 Aug 2022 15:49:42 GMT

The workaround worked. Thanks for your help 👍

Re: Separate codes for tenants in multiunit rental property

Brad — Tue, 02 Aug 2022 15:53:52 GMT

@cambridgemanor

I am glad to hear that the workaround worked for you! That must be a relief! As this is resolved, we'll keep an eye on this thread if you need more help, but we'll mark this issue as resolved.

Best regards,

Brad