topic Re: Yale lock battery drains in Security

Yale lock battery drains

DmitryS — Mon, 25 Jul 2022 14:58:50 GMT

After having two Yale locks for two years the devices started to drain batteries in one day.

Both doors lock and unlock with no effort (smooth motion).

The Nest connects are about 6 feet away from each lock.

I did a factory reset on both units, this didn’t fix the problem.
Bought two more locks, batteries died in one day too.

I also have Google WiFi and Nest Thermostats around the house. Could someone help?

Re: Yale lock battery drains

ryanbando22 — Mon, 25 Jul 2022 19:59:19 GMT

I am also struggling with batteries not lasting. I purchased my Nest x Yale lock about a month ago and have replaced batteries 3 times. I have reset and moved the connect to different places without any luck.

Re: Yale lock battery drains

Brad — Fri, 29 Jul 2022 18:00:46 GMT

Hey folks,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. If you are having issues with your batteries dying quickly, then I would suggest checking to make sure that the locks are sitting correctly as they could be not locking properly and that could be draining them quicker. Also, please make sure that you are not using rechargeable batteries, they must be AA Alkaline batteries.

Best Regards,
Brad

Re: Yale lock battery drains

ryanbando22 — Fri, 29 Jul 2022 22:24:46 GMT

Hi Brad- the lock opens and closes just fine. I’ve also used both Duracell and energizer max alkaline batteries without luck. Neither were rechargeable.

Re: Yale lock battery drains

DmitryS — Sun, 31 Jul 2022 00:05:09 GMT

The batteries drain even with the new lock with the new batteries. This seems like a software issue since the hardware had been replaced including batteries. My guess it's over communicating with some devices on my network causing the excessive networking which drains the battery. Is there a way to pull some debug logs off of the device ?

Re: Yale lock battery drains

level_ken — Mon, 01 Aug 2022 20:34:07 GMT

Oh boy... I just got mine and installed it yesterday. I'm just replying here to stay abreast of this issue.

Re: Yale lock battery drains

ryanbando22 — Mon, 01 Aug 2022 20:50:16 GMT

Yale is sending a me a replacement lock. Seems they agree it is a software issue. I am hopeful this resolves the issue. No ETA on when I will receive the new lock however.

Re: Yale lock battery drains

level_ken — Mon, 01 Aug 2022 20:59:49 GMT

Did they mention anything about updating the software/firmware?

Re: Yale lock battery drains

Brad — Tue, 02 Aug 2022 15:42:17 GMT

Hey folks,

I am sorry to hear that most of you are still having issues with your batteries draining. I would suggest that you try contacting Support to see if this is a fault with your device, or if this is a bug. It sounds to me personally, like it could be a bug, but support should be able to assist you best.

Re: Yale lock battery drains

Brad — Fri, 05 Aug 2022 15:43:42 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Yale lock battery drains

ryanbando22 — Fri, 05 Aug 2022 16:33:24 GMT

I am still waiting to receive a replacement.

Re: Yale lock battery drains

Brad — Fri, 05 Aug 2022 16:46:19 GMT

@ryanbando22

Have you contacted Support about a replacement? Are you still within warranty? Please contact Support if you haven't already.

Best regards,

Brad

Re: Yale lock battery drains

ryanbando22 — Fri, 05 Aug 2022 17:34:04 GMT

Yes. They approved A replacement 2 weeks ago I am just waiting.

Re: Yale lock battery drains

Brad — Fri, 05 Aug 2022 17:50:58 GMT

@ryanbando22

I would check up with them or check your tracking information if you are still waiting. But ill keep the thread open for now.

Best regards,

Brad

Re: Yale lock battery drains

Brad — Mon, 08 Aug 2022 17:55:09 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

Re: Yale lock battery drains

ryanbando22 — Mon, 08 Aug 2022 19:10:45 GMT

I am waiting a response from support on tracking info for the replacement. I don’t feel this should be closed until the issue is resolved.

Re: Yale lock battery drains

ryanbando22 — Tue, 09 Aug 2022 03:40:02 GMT

They asked I called back end of week to see if there is any tracking info available.

Re: Yale lock battery drains

Brad — Fri, 12 Aug 2022 15:05:16 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

Re: Yale lock battery drains

ryanbando22 — Fri, 12 Aug 2022 15:49:46 GMT

Brad why does Google support close these threads before a resolution is achieved?

Re: Yale lock battery drains

Brad — Fri, 12 Aug 2022 15:51:55 GMT

@ryanbando22

As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best Regards,
Brad