topic Re: Nest Connect offline in Security

Nest Connect offline

AMDG — Mon, 01 Aug 2022 17:05:33 GMT

Nest Connect was pulled out of the wall outlet for a few days by my cleaning crew.

Can it be restarted remotely or do I need to do this on site with the app? I'm 6 hours away from the property.

Re: Nest Connect offline

Brad — Fri, 05 Aug 2022 15:52:27 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. You would want to manually restart the Nest Connect as there is no such option to remote restart the device. Sorry for the inconvenience!

Best Regards,
Brad

Re: Nest Connect offline

Brad — Mon, 08 Aug 2022 17:14:58 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Nest Connect offline

Brad — Fri, 12 Aug 2022 15:34:48 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

Re: Nest Connect offline

janthadeus — Sat, 13 Aug 2022 23:12:26 GMT

Hey folks!

Thanks for your help, Brad.

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Regards,