topic Lock disconnected last night in Security

Lock disconnected last night

bradd — Sun, 21 Aug 2022 21:25:04 GMT

I installed my Yale lock last night. I had some issues connecting to the internet due to my Nest Hub Max being on another WiFi signal. Once I corrected that, I was able to connect the Yale lock to my Nest account and WiFi. Around 9:30 pm, I received an alert that the connection with the lock was lost. I'm not directed to connect my Nest Connect, which I have done. I still can't reestablish the connection to the Yale lock. I've factory reset the lock and tried to connect via the Nest Connect, but it's not working.

Re: Lock disconnected last night

bradd — Wed, 24 Aug 2022 12:34:51 GMT

Hello Nest support - any ideas?

Re: Lock disconnected last night

druidordroid — Fri, 26 Aug 2022 02:18:01 GMT

I'm having the same issue. It is not just not resetting.

Re: Lock disconnected last night

Brad — Fri, 26 Aug 2022 16:35:42 GMT

Hey there,

I am terribly sorry to hear that you're having this issue with your Lock! I would suggest that you try to restart the device. Have you done a restart before?

Best regards,
Brad

Re: Lock disconnected last night

bradd — Fri, 26 Aug 2022 18:25:42 GMT

I pulled the batteries out and put them back in, then tried again. That did the trick and I was able to setup the lock again and connect to my account.

Re: Lock disconnected last night

Brad — Mon, 29 Aug 2022 16:03:53 GMT

Hi there,

I am relieved to hear that your concern has been resolved! We'll go ahead and keep this thread open for a few more days, so please let us know if you need further assistance with this issue. If you have a new concern, please feel free to start a new conversation.

Best regard,
Brad