topic Re: Nest × Yale Lock-1.1 Offline in Security

Nest × Yale Lock-1.1 Offline

not4u13 — Thu, 11 Aug 2022 14:46:45 GMT

I have had this lock installed for a few years with zero issues. It suddenly went offline a few days ago. I can't seem to get it back online. The Nest Connect device has a good wifi connection and tests good. The lock itself works. I removed batteries and replaced them and it's still offline.

I followed all troubleshooting tips, except factory reset. If I do that, will I lose all my users and pass codes? I've read these forums and it seems that several have reported that factory reset doesn't always work. My Nest Connect is only about 10ft away from the lock with zero obstructions.

Nothing changed in my configuration, it just stopped working.

Re: Nest × Yale Lock-1.1 Offline

Brad — Mon, 15 Aug 2022 15:18:44 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Have you tried to reset the lock? Also, here is a helpful link that should help you troubleshoot the connection.

Best Regards,
Brad

Re: Nest × Yale Lock-1.1 Offline

Brad — Thu, 18 Aug 2022 15:51:08 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Nest × Yale Lock-1.1 Offline

not4u13 — Thu, 18 Aug 2022 16:30:11 GMT

Thanks for the reply. The lock magically started working again. It's been online without interruption for a few days now. Not sure why it went offline, but it's working now. Thanks.

Re: Nest × Yale Lock-1.1 Offline

Brad — Thu, 18 Aug 2022 16:35:24 GMT

@not4u13

I am relieved to hear that your Lock is working as intended now! What a relief! We'll go ahead and mark this thread as resolved and keep an eye out on the thread for a few days.

Best regards,

Brad

Re: Nest × Yale Lock-1.1 Offline

janthadeus — Sun, 21 Aug 2022 22:49:00 GMT

Hi folks!

Thanks for your help here, Brad.

It looks like we can consider this one complete, so I will be locking this in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Cheers,