topic Re: Yale lock won't connect to nest connect - App is really glitchy in Security

Yale lock won't connect to nest connect - App is really glitchy

meadowbrook — Wed, 17 Aug 2022 01:02:01 GMT

Hey there,

Install of my Nest X Yale Lock was fine until I tried to use the App. It's really glitchy. Additionally my Yale lock seems incapable of connecting to my Nest Connect. It seems like an App issue, but I've reinstalled the app a few times and restarted my iphone with little success. Would appreciate any help. Thx.

Re: Yale lock won't connect to nest connect - App is really glitchy

janthadeus — Mon, 22 Aug 2022 00:24:49 GMT

Hi meadowbrook,

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Let's get this sorted — a few questions:

What’s the status light of your lock and connect?
How far is the lock from the connect and router?
Are you getting any error messages?
What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Do you have an Android or iPhone?

Going over the steps here might help:

Restart your Nest Connect, hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button. Wait for Connect’s light to turn green, which means the restart is complete.
Try plugging your Connect into a different outlet that’s about halfway between your lock and router. If that doesn’t work, try again at additional outlets or locations in your home.
Restart your lock, remove one battery. Wait 20 seconds. Then, put the battery back in. Try adding your lock to the app again.

Let me know if that works.

Thanks,

Re: Yale lock won't connect to nest connect - App is really glitchy

janthadeus — Thu, 25 Aug 2022 01:54:19 GMT

Hi meadowbrook,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: Yale lock won't connect to nest connect - App is really glitchy

meadowbrook — Thu, 25 Aug 2022 10:28:45 GMT

Thanks JT,

I haven't had a chance to work on it. I will try this weekend and let you know. Thanks for following up!

Re: Yale lock won't connect to nest connect - App is really glitchy

josephshowie — Thu, 25 Aug 2022 14:42:01 GMT

I just spent hours on the phone with support and the only solution that allowed me to connect the Nest Yale Lock to the Nest app was to create a new home in the Nest app. I had an already existing home in the Nest app where I have my doorbell and outdoor cameras connected. I was trying to add the lock to this home in the app and it just wouldn't work. The support agent had me create a new home in the Nest app and when I added the lock to that home (no other connected devices in that new home), it worked.

Not an ideal solution, but at least it's working now.

Re: Yale lock won't connect to nest connect - App is really glitchy

Brad — Fri, 26 Aug 2022 17:14:25 GMT

Hi there,

Just checking in on this thread as a solution was found. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Yale lock won't connect to nest connect - App is really glitchy

meadowbrook — Sat, 27 Aug 2022 13:12:56 GMT

I'm still trying to figure it out. Will post when It is resolved. Please leave the topic open. Thanks

Re: Yale lock won't connect to nest connect - App is really glitchy

meadowbrook — Sat, 27 Aug 2022 13:33:42 GMT

So the issue with the App that seems to be my main hurdle is when I wake up the Nest Connect to connect the lock it asks me to "Select your product from the list", but then there is no list to select from. It's really frustrating.

Re: Yale lock won't connect to nest connect - App is really glitchy

janthadeus — Mon, 29 Aug 2022 01:53:03 GMT

Hey meadowbrook,

Got it, thanks for trying. Let's dig deeper into this. Try the troubleshooting steps here:

Make sure Bluetooth is on. Toggle Bluetooth off, then back on to refresh the connection.
Restart the network equipment (router, extender, or modem).
Reboot your phone
Put the mobile device or tablet on Airplane mode, then enable Bluetooth and WiFi.
Bring your Connect closer to your router at least 3 to 5 feet and shouldn't exceed 50 feet from your lock.

Let me know how it goes.

Thanks,

Re: Yale lock won't connect to nest connect - App is really glitchy

meadowbrook — Mon, 29 Aug 2022 01:58:54 GMT

Thanks All. I was able to get it to work. A combination of restarting the Yale lock (removed batteries) and trying different locations for the nest (which was counter intuitive as it is now further from my router). It is working fine now. I appreciate all the help!

Re: Yale lock won't connect to nest connect - App is really glitchy

janthadeus — Mon, 29 Aug 2022 22:42:10 GMT

Hey meadowbrook,

Cool, we're glad to hear that! Feel free to let us know if you need further assistance.

Best,

Re: Yale lock won't connect to nest connect - App is really glitchy

Brad — Thu, 01 Sep 2022 22:50:29 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Yale lock won't connect to nest connect - App is really glitchy

IBEBrenda — Fri, 02 Sep 2022 00:29:06 GMT

I've been struggling for hours now, I've done the step of creating a new "home" but it will not keep the Nest Connect connection in order to add the lock. I'm using a the google WifI router access point, in addition to a mesh router in the house to a nest connect in my detached garage. I had it connected using an IPAD at one point but it wouldn't keep the next connect alive. I'm going to move the Nest connect closer to the router and further from the lock, and try the above solution by turning on airplane mode/bluetooth & wifi. Would prefer to use my pixel instead of an ipad. Been at this hours now.

Re: Yale lock won't connect to nest connect - App is really glitchy

IBEBrenda — Fri, 02 Sep 2022 00:30:21 GMT

I should add this home has three nest protect devises and the nest thermostat, never a problem setting up. But this cursed Yale lock!

Re: Yale lock won't connect to nest connect - App is really glitchy

Brad — Fri, 02 Sep 2022 15:31:47 GMT

@IBEBrenda

Have you tried to troubleshoot the issue using this great troubleshooting tool? I suggest you give it a try, and let us know if you need further assistance.

Best regards,

Brad

Re: Yale lock won't connect to nest connect - App is really glitchy

IBEBrenda — Fri, 02 Sep 2022 16:13:33 GMT

Yes, over and over. Next step is resetting the lock. That's the only thing I haven't tried.

Re: Yale lock won't connect to nest connect - App is really glitchy

Brad — Fri, 02 Sep 2022 16:43:13 GMT

@IBEBrenda

I would definitely try the reset then. Just make sure to look over the process just to make sure. With the cameras, for example, you can lose video history with a Factory Reset. Look over the process here.

Best regards,

Brad

Re: Yale lock won't connect to nest connect - App is really glitchy

JanetB — Sun, 04 Sep 2022 23:08:08 GMT

Hi Janthadeus,

I have done all of these steps and nothing is allowing me to connect my Nest Yale lock in my Nest app. The Nest Connect works but the issue is in the nest app when trying to (re)add the lock. I will try creating a new home and adding the lock there. Fingers crossed. We have spent weeks trying to sort this out

Re: Yale lock won't connect to nest connect - App is really glitchy

janthadeus — Sun, 04 Sep 2022 23:21:55 GMT

Hi JanetB,

Got it, thanks for your efforts. Sounds like a plan!

Keep us posted.

Best,

Re: Yale lock won't connect to nest connect - App is really glitchy

JanetB — Sun, 04 Sep 2022 23:47:12 GMT

Tried creating a new home but that didn't work either. It keeps telling me my Nest connect is already in the Nest account but it isn't listed product list. This is so frustrating.