topic Re: Nest Guard cell service in Security

Nest Guard cell service

mlebowitz76 — Mon, 22 Aug 2022 19:17:40 GMT

My Nest Guard, which has an active cell backup plan, is saying no cell backup. My account is up to date. How can I fix this?

Re: Nest Guard cell service

mlebowitz76 — Mon, 22 Aug 2022 19:35:07 GMT

I restarted, and the error is back

Re: Nest Guard cell service

Vitti — Tue, 23 Aug 2022 00:29:02 GMT

Mine has been doing this on and off for weeks now. Some nights it's fine, some it says no cell backup.

Re: Nest Guard cell service

janthadeus — Sat, 27 Aug 2022 23:35:15 GMT

Hi folks,

Thanks for visiting the Community. i'm sorry to hear that and for the delayed response. Let's get this sorted — where does your Nest Guard currently sit? Is it near a window or far from a window? Also, when did the issue start?

Try the troubleshooting steps here:

Move the Nest Guard closer to a window. Wait up to 5 minutes since the Nest Guard doesn't continuously report signal strength.
If there's a spot in the home that has a better cell signal than where the Nest Guard currently sits, move it closer to that spot.

Let me know how it goes.

Thanks,

Re: Nest Guard cell service

janthadeus — Wed, 31 Aug 2022 00:24:10 GMT

Hi folks,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: Nest Guard cell service

janthadeus — Thu, 01 Sep 2022 01:51:51 GMT

Hi folks,

Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

Re: Nest Guard cell service

Vitti — Thu, 01 Sep 2022 01:59:01 GMT

I tried these steps in a different thread. Nothing I have done has fixed it. I have had this Guard for years in the same location with no issues. The cell disconnect happens to me intermittently. For example, for hours during the day it will say it has no cell service and then work that night or vice versa. Really seems like a bug in the system somewhere.

Re: Nest Guard cell service

janthadeus — Thu, 01 Sep 2022 03:01:18 GMT

Hi Vitti,

Got it, thanks for your efforts. Try to factory reset your Nest Guard then let me know if that helps.

Best,

Re: Nest Guard cell service

janthadeus — Sun, 04 Sep 2022 23:17:15 GMT

Hi folks,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,
JT

Re: Nest Guard cell service

mlebowitz76 — Mon, 05 Sep 2022 01:30:04 GMT

Not good. Still have no

service.

Re: No Cell Backup

janthadeus — Mon, 05 Sep 2022 01:37:10 GMT

Hi mlebowitz76,

You can fill out this form. Let me know once you're done.

Thanks,

Re: No Cell Backup

mlebowitz76 — Mon, 05 Sep 2022 17:29:28 GMT

Done

Re: Nest Guard cell service

janthadeus — Mon, 05 Sep 2022 22:28:26 GMT

Hey folks,

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Regards,