topic Re: All Yale locks are offline in Security

All Yale locks are offline

Boilerbuzz — Sun, 04 Sep 2022 22:05:54 GMT

I have FOUR Yale locks that all went offline more than a week ago. I saw others having this issue, but they came back online for them. None have for me. I’ve reset one and that didn’t work so I’m not going to waste my time with the others.

Re: All Yale locks are offline

mhricko — Sun, 04 Sep 2022 23:54:19 GMT

I've had this same exact problem. The Nest Connect is the issue and it is absolute dog sh*t.

I can't get mine to connect to wifi anymore.

Re: All Yale locks are offline

Boilerbuzz — Mon, 05 Sep 2022 05:46:32 GMT

That was the first thing I tried: unplugging the Connect. No dice. Garbage.

Re: All Yale locks are offline

Boilerbuzz — Mon, 05 Sep 2022 05:53:03 GMT

I assumed this is related to the Hub Max update. Well, Google, you have INTENTIONALLY broke a primary function of your device and you need to fix this. I’m not going to buy a connect for each door. 2 doors are within 20 feet of the Connect that I have, and even they STILL don’t work. Fix this!

Re: All Yale locks are offline

mhricko — Mon, 05 Sep 2022 16:32:43 GMT

Okay - here is how I finally got everything working again.

I went in and factory reset my Google Wifi router. As part of the process I created a new wireless network and had to re-add every single device in my home. It took hours to complete.

Now the Nest Connect is able to connect to my Yale locks and everything is working but one camera.

If I had to do it again I would not have bought Google hardware.

Good luck!

Re: All Yale locks are offline

Brad — Fri, 09 Sep 2022 15:34:43 GMT

Hi there,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Have you tried to restart your device?

Best Regards,
Brad

Re: All Yale locks are offline

Brad — Mon, 12 Sep 2022 15:37:10 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: All Yale locks are offline

Boilerbuzz — Tue, 13 Sep 2022 02:04:47 GMT

Yes. I’ve restarted my device. That didn’t work.

Re: All Yale locks are offline

janthadeus — Thu, 15 Sep 2022 06:23:21 GMT

Hi folks,

Thanks for your help here, mhricko and Brad.

Thanks for trying. No worries, let’s have a better look — a few questions: what’s the status light of your Nest Connect? Could you move your Connect halfway between your Nest x Yale lock and router? Did you experience a power outage? Were there any changes to your WiFi network settings? Do you have an Android or iPhone? Also, is there a mesh WiFi connection?

Looking forward to your response.

Thanks,

Re: All Yale locks are offline

janthadeus — Tue, 20 Sep 2022 01:17:29 GMT

Hey folks,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance.

Regards,

Re: All Yale locks are offline

janthadeus — Wed, 21 Sep 2022 01:28:44 GMT

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,