topic Re: Nest x yale lock draining batteries in Security

Nest x yale lock draining batteries

Beckyp10000 — Wed, 07 Sep 2022 20:14:06 GMT

My Nest Yale lock worked great for 2-3 years but suddenly the batteries are needing to be replaced every three to five days!! It is draining the battery and something is defective. What is going on here? This seems like a recall issue! Why hasn’t Google Nest done anything to fix this? I don’t want to replace the lock after such a short time - not at $275!!!! Google - please make this right. I have tons of Nest products at my properties.

Re: Nest x yale lock draining batteries

Beckyp10000 — Wed, 07 Sep 2022 20:14:33 GMT

This is for RB-YRD540-WV-BSP

Re: Nest x yale lock draining batteries

MplsCustomer — Wed, 07 Sep 2022 20:39:54 GMT

@Beckyp10000

Does this help topic address your issue?

https://support.google.com/googlenest/answer/9231025?hl=en

Never mind; I see you are replacing the batteries already.

Re: Nest x yale lock draining batteries

MplsCustomer — Wed, 07 Sep 2022 20:44:29 GMT

@Beckyp10000

Maybe you have a defective lock that needs replacing by contacting Google Nest Support starting here:

https://support.google.com/googlenest/gethelp

This thread reports other customers having similar issues, and needing replacement locks:

https://www.googlenestcommunity.com/t5/Security/Yale-lock-battery-drains/m-p/206222

Re: Nest x yale lock draining batteries

janthadeus — Mon, 12 Sep 2022 02:07:30 GMT

Hi folks,

Thanks for your help, MplsCustomer.

How's it going with your Nest x Yale lock? Were you able to talk to our support team? If so, how did it go?

Give us a shout if you have any questions.

Thanks,

Re: Nest x yale lock draining batteries

janthadeus — Wed, 14 Sep 2022 02:16:36 GMT

Hi Beckyp10000,

Checking back in should you still have further questions here. Let us know by replying to this thread.

Regards,

Re: Nest x yale lock draining batteries

janthadeus — Thu, 15 Sep 2022 02:55:03 GMT

Hi there,

I just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,
JT