topic Re: Allow a user passcode only on one of Multiple Yale Locks in a home. in Security

Allow a user passcode only on one of Multiple Yale Locks in a home.

dannyztar — Tue, 06 Sep 2022 02:37:21 GMT

Hello,

To start I will like to say that I have used Yale locks at multiple locations and they have been amazing. I do Airbnb here and there and have a couple of multi-unit homes. I like to keep the locks under the same account. This makes managing the passcode resets and distribution súper simple. The problem is when you create a user, you cannot assign it to be able to open ONLY one lock or any assigned lock in a home. This obviously is a security concern that makes me want to just look at an alternative lock that has this capability. Now before doing that I’d like to mention that I love Nest smart home integrations and this is the main reason why I love your products. This is a highly requested feature, can you guys work on a feature request for us? I am a little disappointed with how this feature has not be put on development yet. I would definitely pay the extra bucks for this.

Best Regards,

Danny

https://www.googlenestcommunity.com/t5/Security/Different-lock-codes-for-different-Yale-locks-Nest/m-p/60645

Re: Allow a user passcode only on one of Multiple Yale Locks in a home.

jcangul — Sun, 11 Sep 2022 15:05:11 GMT

I have the same issue. I purchased 9 locks for my new Bed and Breakfast believing that i was able to program each with it's unique code for guests. Turns out I can only have passcodes that works for all locks. Not happy. I am considering getting rid of my best locks and selecting another product. I hate to do that because my Home is a Google Home with all Google products. Unfortunately, Google is not giving me a good reason to stick with the nest Yale locks 🥺. Google team, please make this update!

Re: Allow a user passcode only on one of Multiple Yale Locks in a home.

Brad — Mon, 12 Sep 2022 15:36:20 GMT

Hey folks,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Our engineering team would like to take a closer look into this for you and others who may be affected by this. You can send them a feedback report that includes system logs by following the steps here. Thanks for helping our investigation!

Best Regards,

Brad

Re: Allow a user passcode only on one of Multiple Yale Locks in a home.

Brad — Thu, 15 Sep 2022 21:37:32 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: Allow a user passcode only on one of Multiple Yale Locks in a home.

janthadeus — Sun, 18 Sep 2022 06:26:45 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,