topic Re: Nest Yale lock offline in Security

Nest Yale lock offline

MRBTE — Mon, 19 Sep 2022 20:56:54 GMT

On Sunday my Yale lock just randomly dropped offline. I have tried all troubleshooting with no luck. I have the Connect device about 3 feet away and have verrified it's connection to the WiFi. All of my WiFi devices are Google or Nest devices.
ANy ideas as to what the issues are?

Re: Nest Yale lock offline

Jwilli5150 — Tue, 20 Sep 2022 00:05:37 GMT

I am having the same issue. Yale lock went offline on Saturday and have not been able to reconnect. Factory reset the lock and the nest connect, check wifi and connection. All seems good but still will not connect. Never had an issue before. Have had lock and connect setup for over 3 yrs.. super frustrating!!

Re: Nest Yale lock offline

Ddish81 — Tue, 20 Sep 2022 02:19:27 GMT

Same here. Have only had mine for about 5 months but no issues until this last Thursday evening (9/25) it went offline randomly. Did a factory reset, checked all my Wi-Fi connections, nest connect restart. Nothing has worked. The lock will not sync with the nest app. Very frustrating

Re: Nest Yale lock offline

Briand — Fri, 23 Sep 2022 10:50:02 GMT

I have the same issue. My Yale lock went offline on 9/14 midday and I have tried all the troubleshooting steps for the Nest Connect. Nothing has resolved the issue.

Re: Nest Yale lock offline

Crackers — Fri, 23 Sep 2022 13:38:57 GMT

Could this be related to Google removing the Extender capabilities form the nest hub max in preparation for the matter standard? I believe that was last week when the firmware was pushed out. It was stated that the locks would be affected by this.

Re: Nest Yale lock offline

Jwilli5150 — Fri, 23 Sep 2022 13:51:27 GMT

It probably is, but I already had a nest connect, this should not have affected the lock. Poor planning on their part. Seems like another update with a fix is needed asap!

Re: Nest Yale lock offline

MRBTE — Fri, 23 Sep 2022 14:46:32 GMT

Sad part is, while I have the Nesthb max, but I use a Nest Connect.

Re: Nest Yale lock offline

Brad — Fri, 23 Sep 2022 20:50:54 GMT

Hi there,

I am sorry to hear that you are having this issue with your Yale lock! If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having.

Best regards,

Brad

Re: Nest Yale lock offline

Jwilli5150 — Fri, 23 Sep 2022 22:59:17 GMT

I have factory reset my lock and my nest connect. Connect is online with a good signal, lock still can not find it. All troubleshooting steps are useless.. the trouble remains! No online Yale lock..

Re: Nest Yale lock offline

MRBTE — Sat, 24 Sep 2022 12:36:37 GMT

I've done that, still offline. Like I've said I think the update that was pushed did this, send like someone needs to look at a rollback plan until this is resolved! Or a refund!

Re: Nest Yale lock offline

toocoolmac — Sun, 25 Sep 2022 17:35:27 GMT

I'm in the same boat. I have two Yale Nest deadbolts that were both showing offline a couple days ago. I factory reset the connect, and after many attempts, it finally completed setup successfully. I then factory reset both locks (which requires removing the batteries and two screws to access the blue reset button...pain in the butt) and they connected, and all seemed fine. Then two days later, they're down again, and I can't get the connect to connect even after a factory reset. Truly wish I'd never bought a Google product. Never will again.

Re: Nest Yale lock offline

Brad — Wed, 28 Sep 2022 22:02:43 GMT

Hi there,

Thank you for your feedback! I am sorry to hear you're still experiencing this. I have a great article that goes over some troubleshooting steps for the Nest connect that I would think would be helpful, which you can find here. Please let me know if you need further assistance.

Best regards,

Brad

Re: Nest Yale lock offline

MRBTE — Wed, 28 Sep 2022 22:39:21 GMT

My nest connect is not the problem, it is on-line and I can see it in my network. The problem is the nest-yale lock. It is offline and resetting it does nothing. This all started when Google pushed out the update to remove the nest hub max as an option for the locks instead of the nest connect. While I have a Nest Hub Max, I've never used it in place of the nest connect. As an IT professional I know that sometimes updates need to be rolled back. I think this is one that needs to be rolled back without a doubt! Admit it, the update broke the system!

Re: Nest Yale lock offline

Ddish81 — Wed, 28 Sep 2022 22:56:23 GMT

Thanks Brad. I tried all of these previously and none helped. Really seems like the update messed up the Yale lock. Hoping you guys figure it out instead of giving this same response to everyone that does nothing but waste time. Thanks

Re: Nest Yale lock offline

Jwilli5150 — Thu, 29 Sep 2022 10:41:44 GMT

Thanks Brad. Waiting for nest to push a bug fix for the update to fix this issue. Obviously, none of the troubleshooting steps work… This issue is ridiculous and super frustrating for those who spent the time and money to purchase this lock … lack of a fix soon shows no regard for consumer!

Re: Nest Yale lock offline

IceHedgeHog — Sun, 02 Oct 2022 00:39:09 GMT

Same here. What a mess!

Re: Nest Yale lock offline

Brad — Mon, 03 Oct 2022 18:06:01 GMT

Hey there,

I am sorry to hear many of you are experiencing this. I know I would feel similar if I were in your place. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.

Best regards,
Brad

Re: Nest Yale lock offline

MRBTE — Mon, 03 Oct 2022 18:11:59 GMT

The steps do nothing! Someone needs to roll back the stupid update that went out! It was a failure and someone needs to own up to it and stop telling everyone to try the steps, that don't do anything!

Re: Nest Yale lock offline

MRBTE — Wed, 05 Oct 2022 13:13:48 GMT

Just an update, at about 3 this morning, October 5th, my lock sent 8 notifications that it locked and is now online. Not sure if a patch was applied by Google, or of the old update was rolled back. But my lock is now online and good to go

Re: Nest Yale lock offline

IceHedgeHog — Wed, 05 Oct 2022 17:26:07 GMT

Up for a little over 7hrs know offline again.

Ugh!