topic Re: Yale X Nest Lock Will Not Lock in Security

Yale X Nest Lock Will Not Lock

Realestateangel — Sat, 01 Oct 2022 02:30:30 GMT

I'm on my 2nd Yale X Nest lock in a year. They both have had the same issue. When attempting to lock it says it can't lock it is jammed. This happens even when I press the lock button with the door open. Now the lock just doesn't do anything....

Re: Yale X Nest Lock Will Not Lock

IceHedgeHog — Sun, 02 Oct 2022 00:33:35 GMT

Having the same issue. Connects for a while then disconnects, then reconnects for a bit and then disconnects. Changed batteries (a couple of times), checked Nest connect connection to the internet which is fine. I’ve factory reset the lock and always end up with the same intermittent connection.

Re: Yale X Nest Lock Will Not Lock

Brad — Wed, 05 Oct 2022 21:49:27 GMT

Hi there,

I am sorry to hear that you are having this issue with your Yale lock! If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having.

Best regards,

Brad

Re: Yale X Nest Lock Will Not Lock

IceHedgeHog — Wed, 05 Oct 2022 22:01:23 GMT

Thanks Brad - I’ve factory rest both the lock and Nest Connect to no avail over the last few weeks. Will see what happens over the next couple of days and will reset again. Very frustrating to say the least.

Re: Yale X Nest Lock Will Not Lock

Brad — Wed, 05 Oct 2022 22:20:18 GMT

@IceHedgeHog

It's too bad that the reset didn't work for you, but I think this article should help walk you through some troubleshooting steps with your lock. Please let me know if you need further assistance.

Best regards,

Brad

Re: Yale X Nest Lock Will Not Lock

janthadeus — Sat, 08 Oct 2022 23:50:43 GMT

Hey folks,

I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks for your help here, Brad.

Best,

Re: Yale X Nest Lock Will Not Lock

IceHedgeHog — Sun, 09 Oct 2022 01:25:46 GMT

Article was not helpful at all. Didn’t tell me anything that I have not tried. Continues to connects and disconnect on a random basis. All Nest/Google equipment here. I’m coming to the unfortunate conclusion it’s going to be a paper weight until Google fixes the bug, if ever. Needless to say I’m very disappointed with Google.

Re: Yale X Nest Lock Will Not Lock

janthadeus — Mon, 10 Oct 2022 06:09:17 GMT

Hi IceHedgeHog,

We’re sorry to hear that but thanks for trying. Your efforts are much appreciated here. Let’s get this sorted — a few questions: when did the issue start? What’s the status light of your Nest Connect? How far is your Nest x Yale Lock from the Connect and router? Is it paired to a 2.4 GHz WiFi frequency? Also, are the batteries of your lock fresh and standard AA alkaline batteries??

Give these steps a try:

Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online.
Restart the Connect:
- Plug Connect into a power outlet.
- Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button.
Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.

Let me know how it goes.

Thanks,

Re: Yale X Nest Lock Will Not Lock

IceHedgeHog — Mon, 10 Oct 2022 14:03:21 GMT

Thanks for the response JT!

1. When did the issue start? [When I first posted - Which I believe was about 11-14 days ago - around the 25th-28th of September, I think.]

2. What’s the status light of your Nest Connect? [Green]

3. How far is your Nest x Yale Lock from the Connect and router? [Connect is about 10 ft from Yale lock - line of sight; from the Google Access Point about the same distance]

4. Is it paired to a 2.4 GHz WiFi frequency? [Yes - Have Google Nest Wifi Mesh system]

5. Also, are the batteries of your lock fresh and standard AA alkaline batteries?? [They are - Tried both Duracell & Eveready alkaline batteries and checked with a meter if they were Good]

6. Give these steps a try: Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock. Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online. Restart the Connect: Plug Connect into a power outlet. Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in. Let me know how it goes. [Tried that as well - still a problem - Connect show its online and connected.]

This morning the Next X Yale lock went offline just after midnight and went back online at 5:30am. Usually stays online for an hour or so then goes offline for hours and then back online.

This morning it's been online for about 4 1/2 hours which is the longest its been online since end of September. Keep you fingers crossed.

Re: Yale X Nest Lock Will Not Lock

IceHedgeHog — Mon, 10 Oct 2022 20:41:40 GMT

As expected, offline at 12:14pm back online at 4:10pm.

Ugh!

Re: Yale X Nest Lock Will Not Lock

janthadeus — Mon, 10 Oct 2022 22:50:36 GMT

Hi there,

Gotcha, you did great following the troubleshooting steps. It helps us isolate the issue. It looks like your Wi-Fi mesh access point isn’t keeping your lock connected. Could you switch your lock’s connection to the main Wi-Fi access point instead of the Wi-Fi mesh access point then let me know how it goes?

Regards,

Re: Yale X Nest Lock Will Not Lock

IceHedgeHog — Tue, 11 Oct 2022 01:18:01 GMT

Gonna have to come up with another solution, as main hub too far away. Been working fine for well over 18 months. Perhaps I swap with another AP?

Re: Yale X Nest Lock Will Not Lock

IceHedgeHog — Tue, 11 Oct 2022 17:09:55 GMT

Connected to another AP, did a battery pull, and reset Nest Connect. Been up and online for about 12 hours. Good sign - Keeping fingers crossed.

Re: Yale X Nest Lock Will Not Lock

janthadeus — Wed, 12 Oct 2022 02:16:23 GMT

Hey IceHedgeHog,

That's good to hear! Thanks for keeping us posted here. Monitor your lock's connection for now and let me know if you need more help.

Best,

Re: Yale X Nest Lock Will Not Lock

janthadeus — Sun, 16 Oct 2022 00:43:15 GMT

Hi there,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Re: Yale X Nest Lock Will Not Lock

IceHedgeHog — Sun, 16 Oct 2022 01:26:12 GMT

Still having issues.

Re: Yale X Nest Lock Will Not Lock

janthadeus — Mon, 17 Oct 2022 01:11:53 GMT

Hi IceHedgeHog,

Thanks for keeping us posted. Could you try pairing your Nest Connect to the main Wi-Fi access point then let me know how it goes?

Regards,

Re: Yale X Nest Lock Will Not Lock

janthadeus — Thu, 20 Oct 2022 02:15:59 GMT

Hey there,

How's it going? still need our help?

Best,

Re: Yale X Nest Lock Will Not Lock

IceHedgeHog — Fri, 21 Oct 2022 23:59:46 GMT

Still some erratic behavior. The offline times have been much shorter, however from hours to 10 minutes or so. Last couple of days it has NOT gone offline. Keeping my fingers crossed.

Re: Yale X Nest Lock Will Not Lock

janthadeus — Sun, 23 Oct 2022 02:33:39 GMT

Hey IceHedgeHog,

Thanks for keeping us in the loop. Let's observe your lock's connection for now. Let me know if you need more help.

Regards,