topic Re: Missing setting icon on Yale Digital door Lock in Security

Missing setting icon on Yale Digital door Lock

Ish — Thu, 15 Sep 2022 01:31:35 GMT

Hey
Yale digital lock is working fine through the nest app and manually at the door screen! The only thing missing is the setting icon on the door Yale digital screen! For some reason it is missing and I can’t reset my pin code! Please advise

Re: Missing setting icon on Yale Digital door Lock

janthadeus — Tue, 20 Sep 2022 00:26:17 GMT

Hi Ish,

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. You have two options to change your pass code by performing a factory reset on your Nest x Yale lock or thru the Nest app.

Here’s how:

On the Nest app home screen, tap Settings .
Tap Family & Guests .
Tap You to change your own pass code.
Tap Pass code.
If you sign in with a Nest Account, you’ll enter your account password, minimize your phone’s keyboard, and press Continue.
Enter a pass code, you’ll remember between 4 to 8 digits long.
Note: If another person is using this pass code, a notification will pop-up to prompt you to Choose a different pass code. Pass code, must be unique so you can see who armed and disarmed your Guard or locked and unlocked your lock in History .
Tap Show pass code to view the pass code.
Tap Save. If you sign in with a Google Account, you’ll receive an email that your pass code has been changed.

Let me know how it goes.

Thanks,

Re: Missing setting icon on Yale Digital door Lock

Brad — Fri, 23 Sep 2022 20:53:01 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: Missing setting icon on Yale Digital door Lock

janthadeus — Sun, 25 Sep 2022 04:11:05 GMT

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for chiming in, Brad.

Best,

Re: Missing setting icon on Yale Digital door Lock

Ish — Sun, 25 Sep 2022 16:59:46 GMT

it's not resolved! The issue is that on the key lock the setting # is not showing and the problem still persisted!

Re: Missing setting icon on Yale Digital door Lock

janthadeus — Tue, 27 Sep 2022 00:48:15 GMT

Hey there,

Thanks for giving us an update. Did you get a chance to try the steps I shared? If so, how did it go?

Best,

Re: Missing setting icon on Yale Digital door Lock

janthadeus — Mon, 03 Oct 2022 01:07:57 GMT

Hi Ish,

Checking back in — how's it going with your Nest x Yale Lock? Still need our help?

Regards,

Re: Missing setting icon on Yale Digital door Lock

Ish — Mon, 03 Oct 2022 12:40:01 GMT

hey JT, it's great that you are checking but i have no instructions to fix the problem! the setting icon is missing from the YALE key. I followed and reinstalled it and checked the wires but the problem persisted. what else?

Re: Missing setting icon on Yale Digital door Lock

janthadeus — Tue, 04 Oct 2022 05:53:37 GMT

Hi there,

Got it, thanks for your efforts here. Let’s have a better look — could you please factory reset your lock then let me know if that helps? Otherwise, we’ll be needing the help of Yale support to replace your Nest x Yale Lock as it may be defective.

Best,

Re: Missing setting icon on Yale Digital door Lock

janthadeus — Sat, 08 Oct 2022 23:14:16 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,
JT

Re: Missing setting icon on Yale Digital door Lock

janthadeus — Mon, 10 Oct 2022 05:49:09 GMT

Hi Ish,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,