topic Re: Yale Nest Lock keypad not working in Security

Yale Nest Lock keypad not working

DutchPgh — Thu, 20 Oct 2022 23:15:13 GMT

I installed my Nest X Yale lock in July and it has worked flawlessly from either the keypad or Nest app on my iPhone. A week ago I tried to use the one touch feature to lock the door when I was leaving and the keypad was unresponsive and wouldn’t lock. I searched the issue was and saw that the privacy mode on the app can leave the keypad non-responsive. I checked and the Privacy mode was on, so I turned it off. It seemed to work just fine after.

This morning I had the same issue with the keypad being unresponsive to one touch locking. I can use the Nest app to unlock/lock, but cannot lock or unlock from the keypad. I checked the settings on my app and the privacy mode is still off, so I’m at a loss as to why it’s not working. The only thing I could think of was it got very cold last night, below freezing. I don’t know if that’s common that cold affects operation. I can still use the app, but my neighbor can no longer use their code to feed my pets when I’m out of town.

What should I try next?

Re: Yale Nest Lock keypad not working

Brad — Wed, 26 Oct 2022 20:58:58 GMT

Hi there,

I am sorry to hear that you are having this issue with your Yale lock! If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having.

Best regards,

Brad

Re: Yale Nest Lock keypad not working

janthadeus — Sun, 30 Oct 2022 22:28:05 GMT

Hi folks,

How's it going with your Nest x Yale Lock? Still need our help?

Thanks for the help here, Brad.

Regards,

Re: Yale Nest Lock keypad not working

janthadeus — Mon, 31 Oct 2022 22:35:52 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,